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CX Writer
Robusta StudioCX Writer creating customer-centric content for Octopus by RTG in Egypt. Translating customer insights and VOC data into clear digital and service communications across customer journeys.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in creating and optimizing customer-facing content across various touchpoints, with a strong focus on customer journeys and data-driven insights. Proficient in collaborating with cross-functional teams to enhance customer experience and communication.
Highest-signal resume keywords
Customer ExperienceContent WritingVoice of Customer (VOC)UX PrinciplesAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content DevelopmentCustomer Journey MappingUsability TestingInformation ArchitectureDigital Content Creation
Soft Skills
Strong Writing SkillsCommunication SkillsStakeholder ManagementProblem-Solving SkillsCollaboration
Industry Keywords
Customer-Centric DesignCustomer FeedbackCustomer CommunicationsCX ContentCustomer Touchpoints
About the role
Key responsibilities & impact- Create and optimize customer-facing content across different customer touchpoints and channels.
- Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content.
- Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience.
- Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints.
- Ensure content is clear, consistent, easy to understand, and aligned with the customer journey.
- Collaborate with CX, Product, UX/UI, Marketing, and business teams to support customer and business objectives.
- Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations.
- Support customer journey mapping and identify content or communication gaps across journey stages.
- Participate in usability testing and incorporate customer feedback into content improvements.
- Contribute to service and product launches by developing or reviewing customer-facing communication and content.
- Maintain consistency in tone, terminology, and messaging across customer touchpoints.
- Use data and customer feedback to measure and improve customer communications.
Requirements
What you’ll need- 3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field.
- Strong writing and editing skills; ability to simplify complex information and communicate clearly.
- Strong understanding of customer journeys, customer pain points, and customer-centric design.
- Experience with Voice of Customer (VOC), customer feedback, or customer research.
- Experience creating customer-facing content for digital or service environments.
- Good understanding of UX principles, usability, and information architecture.
- Ability to collaborate with Product, UX/UI, Marketing, and CX teams.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Excellent communication and stakeholder management skills.
- Excellent command of English and Arabic, written and spoken.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Robusta Studio Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 📣 Marketing 📦 Logistics Consulting
- Marketing
- Logistics Robusta Studio is a tech agency serving a diverse client base across various sectors by implementing digital transformation programs. The company specializes in e-commerce websites, web design, graphic design, mobile app development, and developing web applications. With a team of over 100 consultants, Robusta Studio has a significant presence in the EMEA region, with operational hubs in Egypt and Germany, focusing on digitizing business processes and enhancing digital customer engagement. CX Writer Job not on LinkedIn 🔥 0 minutes ago 🇪🇬 Egypt – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✏️ Content Writer 🗣️🇸🇦 Arabic Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Create and optimize customer-facing content across different customer touchpoints and channels.
- Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content.
- Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience.
- Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints.
- Ensure content is clear, consistent, easy to understand, and aligned with the customer journey.
- Collaborate with CX, Product, UX/UI, Marketing, and business teams to support customer and business objectives.
- Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations.
- Support customer journey mapping and identify content or communication gaps across journey stages.
- Participate in usability testing and incorporate customer feedback into content improvements.
- Contribute to service and product launches by developing or reviewing customer-facing communication and content.
- Maintain consistency in tone, terminology, and messaging across customer touchpoints.
- Use data and customer feedback to measure and improve customer communications. 🎯 Requirements
- 3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field.
- Strong writing and editing skills; ability to simplify complex information and communicate clearly.
- Strong understanding of customer journeys, customer pain points, and customer-centric design.
- Experience with Voice of Customer (VOC), customer feedback, or customer research.
- Experience creating customer-facing content for digital or service environments.
- Good understanding of UX principles, usability, and information architecture.
- Ability to collaborate with Product, UX/UI, Marketing, and CX teams.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Excellent communication and stakeholder management skills.
- Excellent command of English and Arabic, written and spoken. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs