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E-Commerce Customer Experience Manager
Robusta StudioE-Commerce Customer Experience Manager responsible for customer experience strategy and delivery for ecommerce partners. Ensuring responsiveness and convenience in user interactions on the platform.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Ecommerce Product Management, focusing on customer experience strategy, data-driven decision-making, and effective service delivery across multiple brands. Proficient in leveraging analytics tools and CRM systems to enhance partner collaboration and operational efficiency.
Highest-signal resume keywords
Ecommerce Product ManagementCustomer Experience StrategyData AnalysisCRM Tools (Zendesk, Freshdesk)Ecom Analytics Tools (GA4)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ecommerce Product ManagementData AnalysisCustomer Experience StrategyService DeliveryFeedback Management
Soft Skills
Ability to Work Under PressureCoachingDecision-Making
Tools & Technologies
CRM Tools (Zendesk, Freshdesk)Ecom Analytics Tools (GA4)
Industry Keywords
Customer ExperienceMarketing AutomationTech RoadmapPartner ManagementEscalation Management
About the role
Key responsibilities & impact- Own the customer experience strategy, roadmap and delivery for the active ecommerce partners - so every end user interaction with the partners’ online platform, is responsive, convenient and up to expectations.
- Fuelling tech roadmap pipeline via customers’ feedback and ecom internal functions business requirements aiming for better experience, more GMV and lower costs
- Leverage scale of active partners to develop collabs and deals across marketing automation, CRM & other tools for the benefit of both RTG & partners
- Active participation in building solid CX plans with Ventures Director to activate new potential prospects
- Deliver the signed off tech roadmap for every managed partner account
- Own the data based to enable all Ecom segments take fast and correct decisions
- Setting standards across every managed partner account
- Lead, coach, and direct the service team to meet response, resolution, and quality standards
- Own escalation and complaint management so issues are fully resolved and do not recur
- Turn feedback and contact data into root-cause fixes with Commercial, Operations, technology and the Partner
Requirements
What you’ll need- Bachelor's degree in Computer Science or Business, with 8+ years of overall business experience and 3–4 years in of Ecommerce Product Management
- Ability to work under pressure
- Familiar with Ecom analytics tools such as GA4
- Takes decisions based on data
- Experience in handling & delivering service for multiple brands or accounts, adapting tone
- Data-literate and hands-on with CRM / ticketing tools (Zendesk, Freshdesk, or similar)
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Robusta Studio Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 📣 Marketing 📦 Logistics Consulting
- Marketing
- Logistics Robusta Studio is a tech agency serving a diverse client base across various sectors by implementing digital transformation programs. The company specializes in e-commerce websites, web design, graphic design, mobile app development, and developing web applications. With a team of over 100 consultants, Robusta Studio has a significant presence in the EMEA region, with operational hubs in Egypt and Germany, focusing on digitizing business processes and enhancing digital customer engagement. E-Commerce Customer Experience Manager Job not on LinkedIn 🔥 22 minutes ago 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🛍️ E-commerce Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Own the customer experience strategy, roadmap and delivery for the active ecommerce partners - so every end user interaction with the partners’ online platform, is responsive, convenient and up to expectations.
- Fuelling tech roadmap pipeline via customers’ feedback and ecom internal functions business requirements aiming for better experience, more GMV and lower costs
- Leverage scale of active partners to develop collabs and deals across marketing automation, CRM & other tools for the benefit of both RTG & partners
- Active participation in building solid CX plans with Ventures Director to activate new potential prospects
- Deliver the signed off tech roadmap for every managed partner account
- Own the data based to enable all Ecom segments take fast and correct decisions
- Setting standards across every managed partner account
- Lead, coach, and direct the service team to meet response, resolution, and quality standards
- Own escalation and complaint management so issues are fully resolved and do not recur
- Turn feedback and contact data into root-cause fixes with Commercial, Operations, technology and the Partner 🎯 Requirements
- Bachelor's degree in Computer Science or Business, with 8+ years of overall business experience and 3–4 years in of Ecommerce Product Management
- Ability to work under pressure
- Familiar with Ecom analytics tools such as GA4
- Takes decisions based on data
- Experience in handling & delivering service for multiple brands or accounts, adapting tone
- Data-literate and hands-on with CRM / ticketing tools (Zendesk, Freshdesk, or similar) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs