E-Commerce Head of Operations

Robusta Studio

E-Commerce Head of Operations to manage multiple e-commerce partner accounts, driving profitability and operational excellence. Leading cross-functional teams and optimizing processes while ensuring business growth in Cairo.

Posted 8/2/2026full-timeCairo • 🇪🇬 EgyptLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in e-commerce operations management, driving business performance, and leading cross-functional teams. Proficient in financial analysis, operational optimization, and digital transformation initiatives to enhance customer experience and achieve growth targets.

Highest-signal resume keywords

E-Commerce Operations ManagementBusiness Performance OwnershipP&L ManagementCross-Functional Team LeadershipDigital Transformation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business OperationsCommercial ManagementKPI ManagementOperational ExecutionFinancial AnalysisMarketplaces ManagementCustomer Experience OptimizationFulfillment StrategiesCampaign PlanningAutomation Processes

Soft Skills

LeadershipStakeholder ManagementCommunication

Industry Keywords

E-CommerceRetailBusiness GrowthOperational ExcellenceCustomer Satisfaction

About the role

Key responsibilities & impact

Own the end-to-end operational and business performance of multiple e-commerce partner accounts.
Lead the execution of annual business plans and growth strategies across all managed accounts.
Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved.
Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams.
Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology.
Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness.
Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives.
Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction.
Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans.
Identify opportunities for operational improvements, automation, and scalable processes.
Support the evaluation of new business opportunities and expansion initiatives.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field.
**12+ years** of experience in business operations, retail, commercial management, or operations leadership.
**3–4+ years** of dedicated experience leading e-commerce operations.
Proven experience owning business performance, operational execution, and P&L.
Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning.
Experience leading large cross-functional teams and managing managers.
Strong financial and analytical skills with experience managing KPIs and business performance.
Excellent leadership, stakeholder management, and communication skills.
Experience driving digital transformation, operational optimization, and business growth.
Fluent in Arabic and English.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Robusta Studio Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 📣 Marketing 📦 Logistics Consulting
Marketing
Logistics Robusta Studio is a tech agency serving a diverse client base across various sectors by implementing digital transformation programs. The company specializes in e-commerce websites, web design, graphic design, mobile app development, and developing web applications. With a team of over 100 consultants, Robusta Studio has a significant presence in the EMEA region, with operational hubs in Egypt and Germany, focusing on digitizing business processes and enhancing digital customer engagement. E-Commerce Head of Operations 🔥 34 minutes ago 🏢🏡 Cairo – Hybrid ⏰ Full Time 🔴 Lead 🛍️ E-commerce 🗣️🇸🇦 Arabic Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the end-to-end operational and business performance of multiple e-commerce partner accounts.
Lead the execution of annual business plans and growth strategies across all managed accounts.
Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved.
Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams.
Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology.
Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness.
Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives.
Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction.
Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans.
Identify opportunities for operational improvements, automation, and scalable processes.
Support the evaluation of new business opportunities and expansion initiatives. 🎯 Requirements
Bachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field.
**12+ years** of experience in business operations, retail, commercial management, or operations leadership.
**3–4+ years** of dedicated experience leading e-commerce operations.
Proven experience owning business performance, operational execution, and P&L.
Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning.
Experience leading large cross-functional teams and managing managers.
Strong financial and analytical skills with experience managing KPIs and business performance.
Excellent leadership, stakeholder management, and communication skills.
Experience driving digital transformation, operational optimization, and business growth.
Fluent in Arabic and English. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs