Technical Support Engineer
Roboflow
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudFirewallsLinuxPython
About the role
- Become the technical continuity for the customer’s computer vision deployment across your region.
- Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
- Serve as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point.
- Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).
- Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.
- Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.
- Partner closely with Product, Field Engineering, and Account Executives to relay customer insights.
- Identify latch‑lifter opportunities that expand adoption of Roboflow technologies.
- Ensure high-quality communication and expectation setting with customer stakeholders.
- Participate in Support’s on-call rotation as needed.
Requirements
- 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
- Strong scripting skills in Bash and Python.
- Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference.
- Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.
- Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.
Benefits
- $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
- $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
- Cover up to 100% of your health insurance costs for you and your partner or family
- Equity in the company so we are all invested in the future of computer vision
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linuxnetworking fundamentalsBashPythoncomputer visionmachine learningdata annotationcloud infrastructureedge inferencediagnosing complex issues
Soft skills
technical continuitytrusted advisorcommunicationcustomer insightsexpectation settingleadershipcollaborationproblem-solvingenablementcustomer engagement