Senior Customer Success Manager
Roboflow
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Manage a small number of global enterprise customers
- Act as the global owner of customer relationships
- Coordinate multiple Roboflow teams to ensure consistent delivery
- Provide strategic guidance on dataset quality and deployment scaling
- Drive measurable improvements in adoption and business outcomes
- Oversee escalations and monitor operational signals
Requirements
- 5+ years of experience in Customer Success or related field
- Experience with technical transformation and onboarding processes
- Strong understanding of computer vision and ML pipelines
- Ability to interpret model metrics and operational KPIs
- Familiarity with cloud environments and APIs
- Excellent executive communication skills
- Proactive risk management abilities
Benefits
- Competitive compensation
- Equity
- Benefits
- Productivity stipends
- Travel support to connect with teammates in person
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successtechnical transformationonboarding processescomputer visionML pipelinesmodel metricsoperational KPIscloud environmentsAPIs
Soft skills
executive communicationproactive risk management