Law Enforcement Operations Manager

Roblox

Law Enforcement Operations Manager responsible for leading LE Ops agents at Roblox. Ensuring operational performance, compliance, and collaboration with legal and policy teams in the U.S.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $184,570 - $219,830 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Directly manage a team of LE Ops agents (FTE and BPO leads), including goal-setting, performance management, coaching, and career development
Own queue health and operational performance for a major slice of LE work (e.g., U.S. content requests, international requests, preservation & emergency), delivering on SLA, quality, and compliance targets
Design and maintain standard operating procedures, playbooks, and training for your area (onboarding, recurrent training, updates for new laws/tooling)
Partner with Legal, Policy, Privacy Eng, and Safety to implement new legal or regulatory requirements (e.g., DSA/OSA, CLOUD Act, preservation, automation changes) into day-to-day workflows
Work with Privacy Engineering and tooling teams to scope, test, and roll out automation and new LE tools, reducing manual handling of PII and error rates
Lead incident-driven and media-sensitive workstreams (e.g., missing-minor cases, SIEs tied to LE requests), ensuring tight coordination with Critical Harms, Comms, and Public Policy teams
Own metrics, dashboards, and reviews for your domain: volumes, turnaround, QA trends, rework, and capacity planning; present findings and plans to LE Engagement and Legal/Public Policy leadership
Contribute to multi-year roadmap and headcount planning for LE Ops (e.g., BPO vs. FTE mix, regional coverage, specialization)
Represent LE Ops in cross-functional strategy forums (e.g., LE automation, Trusted Flagger, outreach programs) and help align operational reality with external commitments

Requirements

What you’ll need

8+ years in law enforcement response, trust & safety operations, legal operations, or similar, with at least 2+ years people-management experience (direct reports)
Deep familiarity with US and International criminal legal process, ECPA, CLOUD Act, content vs. non-content, emergency disclosures, and cross-border constraints
Proven track record managing an operations queue at scale (high volume, SLA-driven, quality-controlled environment)
Experience building or refining SOPs, training programs, QA frameworks, and operational dashboards
Demonstrated success leading cross-functional projects with Legal, Policy, Eng, and Safety, including change-management and stakeholder alignment
Strong written and verbal communication skills; comfortable presenting to senior leadership and translating nuanced operational risk into clear recommendations

Benefits

Comp & perks

Eligible for equity compensation
Benefits as described on https://careers.roblox.com/total-rewards

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Hard Skills & Tools

queue managementSOP developmenttraining program designQA frameworkoperational dashboard creationlegal complianceautomation implementationincident managementdata analysiscapacity planning

Soft Skills

people managementcoachingperformance managementgoal-settingcross-functional collaborationstakeholder alignmentcommunicationpresentation skillsproblem-solvingstrategic planning