Law Enforcement Operations Lead

Roblox

Lead Law Enforcement Operations at Roblox for managing legal requests. Handle complex, time-sensitive cases while collaborating with multiple departments.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $154,970 - $184,570 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as a senior case owner for complex, time-sensitive U.S. and international legal requests (subpoenas, search warrants, preservation, exigent/emergency requests)
Act as queue lead during assigned shifts: monitor volumes, triage, prioritize, and ensure SLAs, quality standards, and escalation paths are met
Lead end-to-end request processing, including validation of legal process, data gathering (CS Tool, Safety Toolbox, JIRA), packaging, and secure delivery via Kodex
Handle high-risk matters (imminent harm, child exploitation, self-harm, media/high-profile incidents) in close coordination with Critical Harms, Legal, and Comms
Lead BPO agents and junior FTEs on tooling, policy application, and operational judgment; provide structured feedback into QA
Own process and tooling improvements for a subset of LE request flows (e.g., automation, templates, documentation); partner with Privacy Eng, T&S Eng, and Kodex on rollout
Contribute to metrics and reporting (volumes, turnaround time, error/rework rates) and propose data-backed remediations
Represent LE Ops in cross-functional working groups (e.g., new tooling, preservation, policy changes) as an operational subject-matter expert.

Requirements

What you’ll need

5+ years in law enforcement response, trust & safety, legal operations, or adjacent investigative/records roles
Strong working knowledge of ECPA, content vs. non-content standards, U.S. and international LE request types, and emergency disclosure practices
Demonstrated ability to run points on complex, high-stakes cases with limited supervision and strict deadlines
Proficiency with case-management and data tooling (e.g., Zendesk or similar ticketing, internal data tools, SQL-adjacent workflows) and comfort learning new internal tools quickly
Excellent written judgment and documentation skills; able to translate legal requirements into clear, auditable operational steps
Experience mentoring or leading others informally.

Benefits

Comp & perks

Equity compensation
Health insurance
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementdata gatheringSQLautomationdocumentationmetrics reportinglegal process validationdata-backed remediationoperational judgmenthigh-stakes case management

Soft Skills

leadershipmentoringwritten judgmentcommunicationorganizational skillsproblem-solvingtime managementcollaborationfeedback provisionprioritization