Customer Success Manager

Robin Radar Systems

Customer Success Manager supporting Robin’s radar technology customers after delivery. Managing SLAs, warranties, escalations, KPIs, contracts, and service improvements across internal and external teams.

Posted 8/5/2026full-timeThe Hague • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service management, with a focus on aligning service delivery with business goals and managing customer relationships effectively. Proficient in service management software and CRM systems, with strong analytical skills to monitor KPIs and customer satisfaction.

Highest-signal resume keywords

Customer Service ManagementService Management SoftwareCRM SystemsCommercial and Contract ManagementFluency in English and Dutch

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ManagementProduct Lifecycle ManagementConfiguration ManagementKPI AnalysisContract Management

Soft Skills

Customer-Focused MindsetEffective PrioritizationDe-Escalation SkillsInterpersonal Skills

Tools & Technologies

Jira

Certifications & Qualifications

Certificate of Conduct (VOG)

Industry Keywords

Industrial SectorTechnology SectorService Level Agreements (SLAs)Customer SuccessSupply Chain Management

About the role

Key responsibilities & impact

Act as the key customer contact after project delivery
Ensure service aligns with SLAs and warranties
Manage first-level escalations
Collaborate with customer success and product teams to align service delivery with business goals
Monitor service and support subscriptions
Develop proactive customer outreach plans
Analyze product-performance KPIs and customer satisfaction scores
Provide periodic reports to management
Register and bill support provided outside standard SLAs
Relay customer feedback to relevant departments to drive product improvements, feature development, and contractual updates
Participate in audits to improve SLAs and service-related Terms & Conditions
Provide Sales with insights for proposals, additional sales, and system renewals
Work with Supply Chain, Account Management, Service Engineering, external customers, and suppliers
Report to the Manager of Customer Success

Requirements

What you’ll need

BA degree or higher in Engineering, Business Administration, or a related field, complemented by technical training or experience
Over 3 years of experience in customer service management, preferably in industrial or technology sectors
Proficiency with service management software, including Jira
Experience with CRM systems
Understanding of product lifecycle and configuration management
Proven experience with commercial and contract management
Fluency in written and spoken English and Dutch
Customer-focused mindset with calmness, effective prioritization, and de-escalation skills
Strong interpersonal skills for interacting across diverse cultures and backgrounds
Willingness to work in an office-based role with remote work possibilities and occasional travel
Willingness to undergo a background check and provide a Certificate of Conduct (VOG)

Benefits

Comp & perks

Comprehensive pension plan
Commuting allowance
30 days of paid holiday leave, with the possibility to buy 3 additional days
Training and certification opportunities
High quality laptop/desktop, monitor, noise canceling headphones, and other necessary equipment
International team of 30+ nationalities
Social events and Friday drinks
Great Place to Work® certified company