IT Engineer

Robin Radar Systems

. Support users and master our internal infrastructure – keep our crew connected so our technology can keep flying high.

Posted 5/18/2026full-timeThe Hague • 🇳🇱 NetherlandsJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support users and master our internal infrastructure – keep our crew connected so our technology can keep flying high.
User support and workplace management: Be the first, second, and third line of support for applications and infrastructure. Manage your ticket queue effectively to support day-to-day user needs. Troubleshoot and maintain workplaces, monitors, laptops, phones, door tags, and other peripherals.
IT onboarding and offboarding: Lead the IT onboarding and offboarding process for all incoming and departing colleagues. Install, configure, and upgrade software and hardware components for end-users. Make sure every new team member has a seamless technical start.
Infrastructure maintenance and continuous improvement: Ensure that our internal IT infrastructure functions properly at all times. Identify and address technical problems promptly before they impact the business. Run regular system maintenance together with different teams to drive continuous improvement.
Documentation, security, and knowledge transfer: Manage and keep our IT processes and security documentation fully up to date. Transfer knowledge actively both inside and outside the IT team. Propose smart improvements and opportunities to help our organization mature over time.

Requirements

What you’ll need

BA or HBO level in IT Engineering or a relevant field
Over two years of relevant IT support experience
Good troubleshooting skills and strong analytical capabilities
Basic general knowledge of software, hardware, and networks
Experience with networking or security systems is considered a great asset
Fluency in English, while a basic level in Dutch is an asset
Excellent communication skills across diverse cultures and backgrounds
A collaborative team player who can also work completely independently
Experience in an international or multi-cultural environment is a plus
An office-based mindset

Benefits

Comp & perks

Working for a Great Place to Work® certified company;
Comprehensive pension plan;
Commuting allowance: the team works at the office 4x a week;
30 days of paid holiday leave (with the possibility to buy 3 additional days);
Opportunities to develop your skills even further through training and certifications;
High quality laptop/desktop, monitor, headphones, and any other equipment necessary for your role;
An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporttroubleshootingsoftware installationhardware configurationnetworkingsecurity systemssystem maintenanceanalytical skillsuser supportinfrastructure management

Soft Skills

communication skillscollaborative team playerindependent workcultural awarenessproblem-solvingknowledge transferprocess improvementuser-focusedadaptabilityleadership

Certifications

BA in IT EngineeringHBO in IT Engineering