Practice Director – Administrative, Customer Support

Robert Half

Practice Director responsible for performance metrics and team leadership in administrative and customer support. Also involved in recruitment and customer service strategies.

Posted 5/21/2026full-timeWall Street • New York • 🇺🇸 United StatesLead💰 $66,300 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Maintain consistent above-average performance metrics
Provide business generation leadership, motivation and direction to direct reports
Participate in the recruitment of new hires
Effectively communicate with all levels within the organization
Drive revenue generating activities/practice group performance
Execute operational focus areas
Manage time, plan and multi-task
Attract, source, train, develop and retain staff
Quickly recognize and act upon business trends on daily/weekly basis
Build customer loyalty by providing superior service

Requirements

What you’ll need

1+ years talent solutions and/or management or equivalent experience required
Proven performance in talent manager/director role
Demonstrated success in business generation, leading and driving business development
Excellent communication, presentation and problem-solving skills
Proficient in MS Office, databases and other technology systems
Bachelor’s Degree or equivalent, preferred

Benefits

Comp & perks

Group health insurance benefits (medical, vision, dental)
Flexible spending and health savings accounts
Life and accident insurance
Adoption, surrogacy, and fertility assistance
Paid parental leave of up to 6 weeks
Short/long term disability
Paid time off for vacation, personal needs, and sick time
Up to 17 days of Choice Time Off (CTO) per calendar year
Up to 11 paid holidays per calendar year
Employer matched 401(k) savings and investment plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business generationtalent managementbusiness developmentperformance metricsrecruitmentstaff trainingoperational focusproblem-solving

Soft Skills

leadershipmotivationcommunicationpresentationtime managementmulti-taskingcustomer loyalty