Senior Strategic Accounts Manager
Robbu - Business Communication Solutions
full-time
Posted on:
Location Type: Remote
Location: Brasil
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Job Level
About the role
- Manage a portfolio of enterprise, high-touch clients
- Serve as the primary executive point of contact
- Ensure retention, satisfaction and growth (upsell/cross-sell)
- Build and execute strategic account plans (Account Plans)
- Act directly in high-criticality situations with clients
- Lead conflict resolution with maturity and executive presence
- Be able to "turn the game around" in adverse scenarios
- Take ownership and lead recovery plans
- Identify growth opportunities within the account base
- Build high-value commercial and technical proposals
- Connect customer needs with technological solutions (omnichannel, automation, AI, etc.)
- Develop a consultative and strategic vision for the client
- Anticipate issues before they impact the customer
- Do not act only reactively – be proactive and take the lead
- Structure practical and viable solutions, even in complex scenarios
- Resolve most issues internally before escalating
- Act as a bridge between the client and internal teams (Product, Engineering, Support, Sales)
- Ensure alignment of expectations and deliveries
- Prioritize requests based on business impact
- Escalate in a structured and objective manner when necessary
Requirements
- 8–10 years of experience in account management or related areas
- Previous experience with large enterprise clients
- Proven track record in crisis management and account recovery
- Advanced English (essential for international contexts)
Benefits
- Education assistance
- TotalPass
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client managementconflict resolutionstrategic planningproactive problem solvingexecutive presenceconsultative visioncommunicationownershipleadershiprelationship building