Senior Strategic Accounts Manager

Robbu - Business Communication Solutions

Senior Account Manager managing enterprise accounts at Robbu. Focused on delivering value and growth in client relationships while ensuring satisfaction and retention.

Posted 4/14/2026full-timeRemote • BrasilSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of enterprise, high-touch clients
Serve as the primary executive point of contact
Ensure retention, satisfaction and growth (upsell/cross-sell)
Build and execute strategic account plans (Account Plans)
Act directly in high-criticality situations with clients
Lead conflict resolution with maturity and executive presence
Be able to "turn the game around" in adverse scenarios
Take ownership and lead recovery plans
Identify growth opportunities within the account base
Build high-value commercial and technical proposals
Connect customer needs with technological solutions (omnichannel, automation, AI, etc.)
Develop a consultative and strategic vision for the client
Anticipate issues before they impact the customer
Do not act only reactively – be proactive and take the lead
Structure practical and viable solutions, even in complex scenarios
Resolve most issues internally before escalating
Act as a bridge between the client and internal teams (Product, Engineering, Support, Sales)
Ensure alignment of expectations and deliveries
Prioritize requests based on business impact
Escalate in a structured and objective manner when necessary

Requirements

What you’ll need

8–10 years of experience in account management or related areas
Previous experience with large enterprise clients
Proven track record in crisis management and account recovery
Advanced English (essential for international contexts)

Benefits

Comp & perks

Education assistance
TotalPass

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client managementconflict resolutionstrategic planningproactive problem solvingexecutive presenceconsultative visioncommunicationownershipleadershiprelationship building