Tier 1 Support Analyst
Robbu - Business Communication Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
MySQLSQL
About the role
- Provide customer support, delivering technical assistance and guidance.
- Participate in online meetings with the team and/or clients.
- Perform platform tests to validate scenarios and fixes.
- Continuously develop skills and competencies as outlined in the Individual Development Plan (PDI).
Requirements
- Provide customer support, delivering technical assistance and guidance.
- Participate in online meetings with the team and/or clients.
- Perform platform tests to validate scenarios and fixes.
- Continuously develop skills and competencies as outlined in the Individual Development Plan (PDI).
- SQL
- MySQL
- Postman
- Excel
- Data analysis
- Scenario analysis
- Programming logic and mathematics
- Familiarity with the Chrome console / Chrome DevTools (F12)
Benefits
- Health insurance
- Dental insurance
- Childcare assistance
- Meal allowance (Flash)
- Course and training incentives
- Sesc membership card
- Life insurance
- Corporate education (Alura)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLMySQLPostmanExcelData analysisScenario analysisProgramming logicMathematicsChrome consoleChrome DevTools
Soft skills
customer supporttechnical assistanceguidanceteam collaborationclient communicationproblem-solvingadaptabilitycontinuous learning