Robbins Recruiting Solutions LLC

Director, Client Success

Robbins Recruiting Solutions LLC

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $130,000 - $150,000 per year

Job Level

Lead

About the role

  • Lead, coach, and develop a team of client success and account management professionals
  • Design and execute retention and expansion strategies with a commercial mindset
  • Track performance through KPIs and reporting to ensure team success
  • Partner cross-functionally to improve processes and elevate client outcomes
  • Drive proactive, consultative client relationships
  • Ensure exceptional service delivery and client satisfaction
  • Act as a liaison across internal teams to deliver seamless solutions
  • Identify opportunities for renewals and account expansion
  • Leverage client insights to strengthen relationships and increase value
  • Own performance metrics including retention, expansion revenue, and NPS

Requirements

  • 6+ years in client success and/or account management
  • 3+ years leading and developing teams
  • Strong communication and leadership skills
  • Experience managing multiple priorities in a fast-paced environment
  • CRM experience (Salesforce or similar)
  • Proficiency in Microsoft Office tools
  • Willingness to travel up to 25%
  • Experience in professional services, consulting, or tech-enabled environments (preferred)
  • Strong presentation and stakeholder management skills (preferred)
  • Proven ability to drive urgency, accountability, and results (preferred)
  • Passion for delivering exceptional client experiences (preferred)
Benefits
  • High-impact leadership role with visibility across the business
  • Opportunity to shape and scale a client success function
  • Strong, people-first culture with focus on development and growth
  • Competitive compensation + bonus potential
  • Comprehensive benefits + hybrid flexibility
  • 401(k) matching plan, Medical/Dental/Vision Plan
  • Paid time off, Winter Break Company Close, Social Events
  • Fitness Center
  • Hybrid Work Schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementKPI trackingretention strategiesexpansion strategiesperformance metricsNPS
Soft Skills
leadershipcommunicationteam developmentconsultative relationshipsstakeholder managementpresentation skillsaccountabilityresults-driven