Call Center Assistant

Rob Levine Legal Solutions

Call Center Virtual Assistant providing support to the legal team. Bilingual in English and Spanish with a strong customer service background is required.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Screen telephone calls before transferring to the assigned legal team.
Persistently monitor all incoming calls, and update our system.
Follow up on missed calls.
Follow up with pending inquiries.
Take accurate notes.
Write emails, transcribe notes, research legal documents, and create spreadsheets.

Requirements

What you’ll need

Bilingual (English/Spanish) with full proficiency.
1-2 years of customer service experience.
Strong background in performance-based metrics.
Case Management software experience is a major plus.
Resourceful and motivated to solve issues as they arise.
Customer service attitude.

Benefits

Comp & perks

medical, dental, and vision insurance
great compensation package including a 401(k) plan
catered lunches
complimentary parking
paid time off
more

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

case management softwaretranscriptionlegal researchnote-takingemail writingspreadsheet creation

Soft Skills

bilingualcustomer serviceresourcefulnessmotivationproblem-solvingcommunication