Customer Service Representative

Rob Levine Law

Customer Service Representative at records retrieval company specializing in law firm document services. Ensuring client satisfaction and providing support throughout document retrieval process.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client communication, database management, and quality assurance within a legal environment. Proficient in providing technical support and training to clients while maintaining confidentiality and attention to detail.

Highest-signal resume keywords

Client CommunicationDatabase ManagementQuality AssuranceTechnical SupportProblem Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Database ManagementDocument Management SystemsMicrosoft Office SuiteRecords RetrievalCustomer Service

Soft Skills

Excellent CommunicationInterpersonal SkillsAttention to DetailOrganizational SkillsProblem-Solving Abilities

Tools & Technologies

Law Firm SoftwareIntegrated Systems

Certifications & Qualifications

Customer Service Certification

Industry Keywords

Legal EnvironmentConfidentialityPerformance Metrics

About the role

Key responsibilities & impact

Client Communication: Serve as the main point of contact for law firm clients, promptly responding to inquiries, providing updates on document requests, and addressing any concerns or issues.
Database Management: Maintain accurate and up-to-date records in our system, ensuring proper organization and documentation of all law firm documents.
Quality Assurance: Perform thorough reviews of retrieved documents to ensure they meet the required standards of accuracy, completeness, and quality before delivering upon receiving an inquiry from the firm.
Problem Resolution: Proactively identify and address any challenges or obstacles that may arise during the records retrieval process, collaborating with internal teams to find solutions and provide excellent customer service to the firm.
Technical Support: Provide essential technical support to law firm clients, assisting with system navigation, troubleshooting, and integration inquiries.
Client Training: Conduct training sessions and provide demonstrations to law firm clients on how to effectively use our integrated system, ensuring they maximize its features and benefits.
Documentation and Reporting: Maintain detailed records of client interactions, document requests, and issue resolutions. Generate regular reports to track performance metrics and identify areas for improvement.

Requirements

What you’ll need

High school diploma or equivalent; additional education or certification in customer service or a related field is a plus.
Proven experience in a customer service role, preferably in a records retrieval or legal environment.
Familiarity with law firm software and document management systems.
Strong computer skills, including proficiency in using databases, software applications, and Microsoft Office Suite.
Excellent communication and interpersonal skills, with the ability to effectively interact with law firm clients and internal teams.
Attention to detail and strong organizational skills to manage multiple tasks and prioritize effectively.
Problem-solving abilities and the capacity to work well under pressure in a fast-paced environment.
Ability to maintain confidentiality and handle sensitive information with discretion.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Rob Levine Law Website LinkedIn All Job Openings 11 - 50 employees 💼 Consulting 🏥 Healthcare ⚖️ Legal Consulting
Healthcare
Legal Rob Levine Law is a law firm dedicated to assisting clients with personal injury, Social Security disability, and veterans disability claims. Led by attorney Rob Levine, who has over 25 years of experience, the firm focuses on advocating for the rights of the injured and disabled across Rhode Island, Massachusetts, Connecticut, and New Hampshire. Known as the 'Heavy Hitter®', the firm has helped thousands of clients navigate the complexities of legal claims and secure the compensation they deserve, all while promising no fees unless they win. Customer Service Representative Job not on LinkedIn 🔥 33 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Client Communication: Serve as the main point of contact for law firm clients, promptly responding to inquiries, providing updates on document requests, and addressing any concerns or issues.
Database Management: Maintain accurate and up-to-date records in our system, ensuring proper organization and documentation of all law firm documents.
Quality Assurance: Perform thorough reviews of retrieved documents to ensure they meet the required standards of accuracy, completeness, and quality before delivering upon receiving an inquiry from the firm.
Problem Resolution: Proactively identify and address any challenges or obstacles that may arise during the records retrieval process, collaborating with internal teams to find solutions and provide excellent customer service to the firm.
Technical Support: Provide essential technical support to law firm clients, assisting with system navigation, troubleshooting, and integration inquiries.
Client Training: Conduct training sessions and provide demonstrations to law firm clients on how to effectively use our integrated system, ensuring they maximize its features and benefits.
Documentation and Reporting: Maintain detailed records of client interactions, document requests, and issue resolutions. Generate regular reports to track performance metrics and identify areas for improvement. 🎯 Requirements
High school diploma or equivalent; additional education or certification in customer service or a related field is a plus.
Proven experience in a customer service role, preferably in a records retrieval or legal environment.
Familiarity with law firm software and document management systems.
Strong computer skills, including proficiency in using databases, software applications, and Microsoft Office Suite.
Excellent communication and interpersonal skills, with the ability to effectively interact with law firm clients and internal teams.
Attention to detail and strong organizational skills to manage multiple tasks and prioritize effectively.
Problem-solving abilities and the capacity to work well under pressure in a fast-paced environment.
Ability to maintain confidentiality and handle sensitive information with discretion. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 38 minutes ago Qureos 11 - 50 👥 HR Tech ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote Customer Service Representative focused on providing professional and accurate support to customers. Resolving inquiries and issues while reflecting the company's commitment to outstanding service. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Live Chat Support Representative 🔥 38 minutes ago Qureos 11 - 50 👥 HR Tech ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote Live Chat Support Representative for Horizon NJ Health providing member support. Responding to inquiries via live chat and ensuring a positive experience for healthcare members. 🇺🇸 United States – Remote 💵 $32 - $45 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience Representative 🔥 1 hour ago BodySpec 11 - 50 🏥 Healthcare 🍽️ Food & Beverage 💼 Consulting Website LinkedIn All Job Openings Remote Health Consultant at BodySpec guiding clients through health data and questions with empathy. Engaging in high-volume client interactions to support their health journey. 🇺🇸 United States – Remote 💵 $41.6k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service 🔥 3 hours ago Leisure Life Travel 51 - 200 ✈️ Travel 🏨 Hospitality Website LinkedIn All Job Openings Remote Customer Service role assisting clients with travel planning for vacations and cruises. Flexible scheduling and training provided for reliable, customer-focused individuals. 🇺🇸 United States – Remote 💵 $1.3k - $6.5k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service – Team Lead 🔥 3 hours ago Skylight 11 - 50 🏭 Manufacturing 📣 Marketing 💼 Consulting Website LinkedIn All Job Openings Concierge Team Lead ensuring quality customer support via phone, chat, and email at Skylight. Focus on coaching and performance management in a fast-paced environment. 🇺🇸 United States – Remote 💵 $67k / year 💰 Venture Round on 2020-09 ⏰ Full Time 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs