roadsurfer

Customer Success Representative

roadsurfer

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • United States

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Salary

💰 $16 - $18 per hour

About the role

  • Serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on product offerings
  • Respond to customer inquiries via phone and email, providing top-notch service to every customer
  • Gain detail information regarding RV rentals, services, and accessories
  • Handle issues such as damage claims and breakdowns, ensuring prompt solutions
  • Assist with troubleshooting issues with RVs and related equipment
  • Manage customer objectives with empathy and efficiency
  • Coordinate existing bookings and subscriptions for updates, changes, or cancellations
  • Utilize Ticketing/Phone CRM system to manage customer interactions
  • Use Microsoft Suites to connect with your team and organization
  • Collaborate with other teams to maximize service quality

Requirements

  • 2 years’ minimum customer service experience
  • Inbound/Outbound call experience desired
  • Strong communication skills, fluent in English; multilingual is a plus
  • Quick problem solving and troubleshooting techniques
  • Knowledge of Zendesk or a similar CRM system is a plus
  • Proficient in Microsoft Suite (Teams, Outlook, Excel etc.)
  • Tech savvy
  • Fast learner with strong attention to detail
  • Open availability which includes nights, weekends, and some holidays
  • Customer service experience in a car dealership, car rental, and/or U-Haul industry is a plus
  • Ability to work independently and remotely
Benefits
  • Early shift planning to accommodate individual requests
  • Cheerful and supportive company culture
  • Equal opportunity employer committed to diversity and inclusion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem solvingtroubleshootinginbound call experienceoutbound call experienceattention to detail
Soft Skills
strong communication skillsempathyefficiencyability to work independentlyfast learner