roadsurfer

Junior Customer Success Expert – m/f/d

roadsurfer

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Junior

About the role

  • We will develop you into a CAMPER expert so you can independently support our customers. You will be the first point of contact and handle questions regarding our "rent" and "abo" products.
  • First-level support: You provide our customers with solutions in challenging travel situations and ensure case-closure. Your focus will be on "Roadside Assistance". You will be supported by modern AI tools to help more effectively.
  • During peak season, the phone is your number-one contact channel (browser-based and modern).
  • Handling booking adjustments: Your tasks include coordinating existing bookings and subscriptions, whether updates, rebookings, or cancellations.
  • When needed, you assist with processing complaints and claims.
  • You will work closely with other teams, including product development and our international locations, to maximize service quality.

Requirements

  • You are enthusiastic about customer service and motivated to solve tricky situations creatively.
  • You are a strong communicator in German and English (additional languages are a plus).
  • You are skilled at handling complaints and remain calm in difficult situations.
  • You have a positive mindset that our customers can feel over the phone.
  • You have a genuine passion for camping, travel and road trips.
Benefits
  • TEAM SPIRIT & TEAM EVENTS: Enjoy a collegial atmosphere with flat hierarchies, lots of fun and great team spirit. You can expect regular team events and trips with our campers!
  • PERSONAL DEVELOPMENT: We support your personal and professional development through an individual growth plan and our in-house Academy.
  • CAMPER BUDGET: As a roadsurfer employee, use our campers and experience the #happyroadsurfing lifestyle firsthand.
  • JOB TICKET / COMPANY BIKE and other benefits: Benefit from our additional perks!
  • DISCOUNTS: Use our Corporate Benefits platform, the Travel Industry Card and Family & Friends discounts.
  • THE PLACE TO BE: Look forward to a bright, beautiful office with everything you could want, such as a ping-pong table & foosball. Also enjoy weekly breakfast and lunch offerings.
  • OFFICE DOGS: Dogs in the office are warmly welcome.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceproblem solvingcommunicationhandling complaintscalm under pressurepositive mindsetcreativityenthusiasm