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About the role
Key responsibilities & impact- Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
- Leverage data to identify patterns and trends in escalated incidents
- Identify procedural gaps to develop efficiency and effectiveness within the team
- Manage critical and high-risk situations appropriately and with a sense of urgency
- Adjudicate user background screenings while adhering to geographic compliance & regulations
- Adhere to legal and risk-related policies and procedures
- Partner with law enforcement as needed when managing ongoing investigations
- Investigate, audit, and decision on sender Gig related claims
- Research industry standards and best practices to improve internal processes
- Reduce company losses by assessing internal and external liabilities
- Partner with the Legal team to conduct investigative research and support external user communications
Requirements
What you’ll need- At least 2+ years of experience in a trust & safety or risk related role
- Exceptional verbal and written communication skills, with an ability to empathize and establish trust
- Knack for problem solving using investigative and analytical skills
- Proficiency in Salesforce or other CRM systems
- Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
- Thrive in a fast-paced and agile environment, and navigate ambiguity with ease
Benefits
Comp & perks- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Risk AnalysisData AnalyticsBackground ScreeningIncident InvestigationProcedural Development
Soft Skills
Problem SolvingEmpathyTrust BuildingAdaptabilityCommunication