Senior Director, People Operations

Senior Director of People Operations leading and scaling systems for employee experience at Ro. Overseeing core HR functions to enable the company's growth and operational excellence.

Posted 6/2/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $201,900 - $263,000 per yearWebsite

About the role

Key responsibilities & impact

Set the strategy and vision for People Operations, including HR systems, people analytics, workforce insights, benefits administration, compliance, employee lifecycle operations, and employee services
Build and evolve People analytics and workforce insights capabilities, developing reporting, dashboards, metrics, and decision-support tools that enable leaders to make informed decisions about talent, organizational effectiveness, and workforce planning
Own and optimize People systems and workflows, ensuring scalability, data integrity, operational efficiency, and seamless employee experiences across the lifecycle
Build and evolve scalable People processes and service delivery models that improve efficiency, consistency, and employee experience across the organization
Improve efficiency, scalability, and employee experience through process improvement, automation, systems optimization, and thoughtful application of AI-enabled tools and workflows
Identify opportunities to embed AI and emerging technologies into People Operations workflows to improve efficiency, employee experience, scalability, and quality of service delivery
Partner cross-functionally with Finance, IT, Legal, and People teams to support workforce planning, compensation operations, reporting, organizational health metrics, and strategic business initiatives
Oversee benefits and leave administration programs, ensuring competitive offerings, operational excellence, and compliance with applicable federal, state, and local regulations
Ensure strong governance, compliance, and operational controls across People systems, policies, processes, and employee data management practices
Lead and modernize employee support operations, including self-service capabilities, knowledge management, service standards, and scalable employee support models
Drive operational excellence across the employee lifecycle, including onboarding, internal mobility, and offboarding experiences
Apply product management and service design principles to employee-facing programs, systems, and operational workflows to continuously improve the employee experience
Lead operational transformation initiatives and change management efforts that improve scalability, organizational efficiency, and employee experience across the business

Requirements

What you’ll need

10–15+ years of experience in People Operations, HR Operations, or related functions, including leadership experience in high-growth or complex environments
Deep expertise in HR systems, people analytics, workforce reporting, workflow automation, and operational process design
Experience scaling People infrastructure, programs, and service delivery in fast-growing, technology-driven organizations
Demonstrated ability to apply AI, automation, and emerging technologies to improve operational efficiency and employee experience
Strong knowledge of benefits administration, leave management, and multi-state HR compliance
Excellent analytical and problem-solving skills, with experience translating workforce data and operational metrics into actionable insights, business recommendations, and process improvements
Ability to operate effectively at both strategic and tactical levels, balancing long-term initiatives with hands-on operational execution
Strong communication and change management skills, with experience driving operational transformation and adoption across organizations
Experience supporting or partnering on compensation programs is a plus, but not required

Benefits

Comp & perks

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR systemspeople analyticsworkforce reportingworkflow automationoperational process designAI-enabled toolsprocess improvementemployee lifecycle operationsbenefits administrationleave management

Soft Skills

analytical skillsproblem-solving skillscommunication skillschange management skillsleadership experiencestrategic thinkingtactical executioncross-functional collaborationoperational excellenceemployee experience improvement