Clinical Operations Coordinator

Rivian

Clinical Operations Coordinator supporting clinical workflows and enhancing operational success at Rivia Mind. Engage with clinicians to foster communication and improve care delivery processes.

Posted 5/8/2026full-timeRemote • Connecticut, Florida, Massachusetts, New Jersey, New York • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $52,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience.
Review clinical dashboards for continual improvement and quality assurance.
Assessment and distribution of weekly clinical dashboards.
Coordinate clinicians’ calendars, ensuring alignment with patient appointments, supervision sessions, and other required or optional meetings.
Monitor clinician schedules to ensure clinician productivity and appropriate time and calendar management practices. Identify opportunities for improvement with calendar management and share feedback and recommendations with clinicians and clinical leaders.
Support the facilitation of patient transfers as necessary, ensuring a smooth process for both clinicians and patients.
Troubleshoot EHR systems and business platforms to resolve technical issues efficiently.
Provide clinicians with enrollment assistance, access troubleshooting, and account information management for our EHR.
Provide onboarding support by training and assisting incoming clinicians.
Close out patient charts with appropriate documentation and notification.
Periodically review the Website Directory of providers and escalate to the Clinical Operations Supervisor if a discrepancy or an update is needed.
Consistently evaluate workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities, enhance operational efficiency, and maintain high-quality standards.
Act as a consistent point of contact for assigned care teams, facilitate bi-annual clinician check-ins, and provide year-round guidance, resource-sharing, and operational support. Liase with patients on behalf of providers.
Ensure providers receive an efficient, thorough, and positive onboarding and deboarding process with thoughtful collaboration of key departments and contributors (People Operations, Marketing, Supervisor of clinician, etc.)
Conduct formal check-ins twice annually with each clinician to review updates, provide resources, and collaboratively address clinical or patient care needs.
Lead and contribute to meaningful conversations during check-ins, advocating for patient needs and sharing actionable updates to support clinician success.
Leverage internal dashboards and reporting tools to monitor productivity, documentation compliance, and patient reengagement opportunities.
Develop and maintain collaborative professional relationships between operations and clinical departments.

Requirements

What you’ll need

Required Education Level: High School Diploma or equivalent
Education Details: Degree in healthcare, business, operations or compliance preferred
Two years of healthcare setting, business operations and clinical provider experience
Desire to assess processes and collaborate on effective solutions
Organized and detail-oriented
Comfortable navigating change, shifting priorities, and adhering to evolving workflows
Ability to build partnerships and foster collaborative relationships across the organization
Self-motivated and able to work autonomously
Conflict resolution
Customer service
Experience with provider relations, healthcare operations, or clinical team support strongly preferred
Competent use of EMR tools such as IntakeQ is preferred
CRM experience with Salesforce is a plus
Data Analysis & Dashboard Management is preferred
Team oriented
Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable)
Intermediate computer skills and technical aptitude required.

Benefits

Comp & perks

Medical Coverage - HDHP, PPO or PPO Buy-Up
Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
Dental & Vision Insurance
Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
Front-Loaded Paid Time Off (PTO)
Observed Holidays & Annual Office Closure
Medical & Parental Leave (in accordance with State and Federal Laws)
Bereavement Leave / Pet Bereavement Leave
Competitive Pay
401(k) Retirement Plan and employer match
Employee Referral Program
Transit and Parking Voluntary Benefit
Professional Development Stipend after 1st Work Anniversary
Paid Professional Development Days after 1st Work Anniversary
Learning & Development Resources
Short-Term & Long-Term Disability
Group Life/AD&D Insurance
Employee Assistance Program (EAP)
Voluntary Benefits
Quarterly Wellness Activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdashboard managementEHR systemsEMR toolscalendar managementclinical workflowsquality assurancedocumentation complianceonboarding supporttroubleshooting

Soft Skills

organizeddetail-orientedconflict resolutioncustomer serviceself-motivatedcollaborativeability to navigate changeteam orientedcommunicationleadership