Revenue Technology Analyst

Riverside Insights

Revenue Technology Analyst overseeing CRM performance and HubSpot management for Riverside Insights. Driving operational analytics and cross-functional collaboration to support sales and customer experience teams.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Own CRM architecture, data quality, and governance to ensure accuracy and trust in system-reported insights across sales and CX teams
Redesign CRM dashboards, data views, and workflows so reps and managers have the right information at every stage of the sales and service process
Establish and track workload metrics for inbound CX support; identify and eliminate avoidable demand through process fixes, documentation improvements, and upstream solutions
Own HubSpot platform administration including lead routing, email campaign infrastructure, list management, segmentation, and data migrations from other tools
Customize HubSpot objects (contacts, companies, deals) and implement best practices across Marketing, Sales, and Service hubs
Partner with Sales and CX leadership to align CRM workflows with real operating rhythms; implement feedback loops for continuous improvement
Identify and develop an AI opportunity portfolio for GTM Ops, including designing and leading a pilot with clear success metrics and failure criteria
Partner with Product, Engineering, and Data teams to address root causes of support demand and improve downstream CX efficiency

Requirements

What you’ll need

Up to 4 years of experience in revenue operations, CRM administration, or a related GTM systems role
Hands-on experience administering HubSpot across Marketing, Sales, and Service hubs, including workflow automation, lead routing, and object customization
Strong operational analytics skills with the ability to measure, analyze, and act on workload and efficiency data
Demonstrated experience improving CRM usability and data quality through redesigned workflows and governance practices
Ability to identify upstream drivers of support or process friction and address them systemically, not just symptomatically
Strong cross-functional collaboration skills with experience influencing Product, Engineering, or Data partners
Ability to audit inventory workflows to maximize scalability with our systems
Bachelor's degree required

Benefits

Comp & perks

Medical, Dental, and Vision plans
Company paid basic life and AD and D insurance
Company paid long-term disability
Paid Parental Leave
Supplemental life insurance options
Company paid Employee Assistance Program (EAP)
Retirement plan with discretionary company matching
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Premium subscription to Calm for employee and dependents
33 days of company paid time off (PTO, Holidays, Wellness Days)
Flexible work arrangements
Tuition Reimbursement Program
Company orientation and 30, 60, 90 Day Onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM architecturedata qualitygovernanceworkflow automationlead routingobject customizationoperational analyticsdata migrationsAI opportunity portfoliometrics tracking

Soft Skills

cross-functional collaborationinfluencingprocess improvementanalytical thinkingproblem-solvingcommunicationcontinuous improvementorganizational skillsleadershipadaptability

Certifications

Bachelor's degree