Customer Service Manager – Iowa/Midwest Territory

Riverhead Resources

Customer Service Manager fostering relationships with clients, collaborating across teams at Feed Energy. Responsible for account management and delivering exceptional customer experiences.

Posted 5/1/2026full-timeRemote • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor
Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth
Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations
Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues
Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value
Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask
Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value
Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer
Build a strong internal and external network to support account activities and deepen collaboration across the organization
Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement
Bring our company values to life in every interaction—with customers, colleagues, and community partners
Take on additional opportunities and responsibilities that contribute to team success

Requirements

What you’ll need

Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management)
Proven track record in account management, customer service, or related roles
Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients
Strong problem-solving and analytical abilities
Ability to manage multiple priorities and work collaboratively across teams
Customer-centric mindset with a passion for delivering exceptional service
Knowledge of the industry and competitive landscape is preferred.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer serviceproblem-solvinganalytical abilitiespricing strategiesbusiness administrationsupply chain managementmarketing

Soft Skills

communication skillsinterpersonal skillscollaborationcustomer-centric mindsettailoring communication stylemanaging multiple priorities

Certifications

Bachelor's degree