Senior Performance Consultant – Digital Experience, SaaS Transitions

Riverbed Technology

Senior Performance Consultant in Professional Services, leading Aternity Digital Experience solutions and SaaS transitions. Fostering customer advisory and ensuring operational continuity in enterprise environments.

Posted 5/12/2026full-timeAlabama, Colorado, Florida, Maryland, Texas, Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Act as a senior technical SME for Aternity Digital Experience solutions across SaaS and hybrid environments
Lead complex Aternity engagements including EUE deployments, advanced dashboards, alerting, and cross-domain analysis
Design and validate enterprise-scale Aternity architectures aligned to customer goals and operating models
Resolve high-complexity issues requiring deep EUE platform, performance, and experience-analytics expertise
Champion the business value of Riverbed solutions through visibility, and business outcomes
Analyze customer IT organizations, requirements, and processes to drive adoption and utilization of Riverbed solutions and maximize ROI and business value
Deliver Aternity primarily in SaaS operating models, ensuring stability, scalability, and operational readiness
Guide customers on DEX operating models, SaaS best practices, and long-term adoption strategies
Translate business and IT objectives into measurable experience and productivity outcomes
Own transition planning from a DEX and platform perspective, including architecture, sequencing, risks, and dependencies
Ability to engage credibly with senior customer stakeholders
Lead or support on-prem to SaaS transitions for Aternity customers, particularly in regulated or secured environments
Partner with security, engineering, and delivery teams to ensure transitions are completed smoothly and securely
Lead customer workshops covering DEX strategy, SaaS architecture, migration readiness, and success criteria

Requirements

What you’ll need

Bachelor’s or master’s degree in computer science or equivalent professional experience
10+ years of experience in Professional Services, Consulting, or advanced technical advisory roles
Technical problem-solving & troubleshooting skills with demonstrated ability to learn quickly
Excellent speaking, business writing and presentation skills
Ability to communicate & present effectively at all levels up to senior management & C-Suite, with technical and non-technical audiences
Deep, hands-on experience with Digital Employee Experience (DEX), application experience, and observability
Experience delivering solutions in SaaS environments, including adoption and operationalization
Prior involvement in on-prem to SaaS transitions or hybrid migrations

Benefits

Comp & perks

Flexible workplace policies
Employee resource groups
Learning and development resources
Career progression pathways
Community engagement initiatives
Global employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AternityDigital Experience solutionsEUE deploymentsadvanced dashboardsalertingcross-domain analysisenterprise-scale architectureperformance analyticsSaaS environmentshybrid migrations

Soft Skills

technical problem-solvingtroubleshootingcommunicationpresentation skillsstakeholder engagementbusiness writingleadershipcustomer workshopsstrategic planningcollaboration

Certifications

Bachelor’s degree in computer scienceMaster’s degree in computer science