Federal Customer Success Manager

Riverbed Technology

Federal Customer Success Manager at Riverbed, leveraging program management to ensure customer success in observability solutions. Collaborating with federal customers to drive measurable outcomes and value realization.

Posted 5/8/2026full-timeRemote • District of Columbia, Maryland, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

drives measurable customer outcomes through disciplined program management of Success Plan and Get Well Plan execution
ensures customers realize verified value from the solutions they have purchased by orchestrating cross-functional resources
proactively identifying risks, escalating when necessary, and maintaining accountability to defined outcome objectives
serves as the central point of coordination, governance, and momentum to ensure customer success is intentional, measurable, and achieved

Requirements

What you’ll need

Federal Customer Success Experience or Military background are plus
Clearance Required (Top Secret)
Program Management Discipline – Translates outcomes into structured plans with milestones, owners, timelines, and measurable checkpoints
Outcome Orientation – Focuses on customer business results and verified value realization
Executive Presence – Communicates effectively with senior stakeholders and leads executive reviews with credibility
Risk Detection and Mitigation – Identifies early warning signals and builds structured recovery plans
Cross-Functional Leadership – Mobilizes internal resources without formal authority
Stakeholder Mapping and Alignment – Confirms proper decision-makers and multi-level engagement
Escalation Judgement – Escalates appropriately with structured context and solutions
Analytical and Commercial Acumen – Connects SaaS metrics and value realization to renewal and growth
Accountability and Follow-Through – Drives closure of commitments with execution rigor
Resilience and Composure – Maintains leadership presence during risk and pressure situations
Technical Troubleshooting Acumen – Demonstrated Tier 1 or Tier 2 troubleshooting experience

Benefits

Comp & perks

flexible workplace policies
employee resource groups
learning and development resources
career progression pathways
community engagement initiatives
global employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Program ManagementRisk DetectionTechnical TroubleshootingSaaS MetricsValue RealizationOutcome OrientationStructured Recovery PlansMilestonesAccountabilityFollow-Through

Soft Skills

Cross-Functional LeadershipExecutive PresenceStakeholder MappingEscalation JudgementAnalytical AcumenCommercial AcumenResilienceComposureCommunicationLeadership

Certifications

Top Secret Clearance