Senior Customer Success Manager

Riverbed Technology

Senior Customer Success Manager at Riverbed enhancing customer experiences through AI-powered observability. Driving customer outcomes and success plans in a dynamic tech environment.

Posted 5/8/2026full-timeRemote • Florida, Maryland, New Hampshire, North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Drive measurable customer outcomes through disciplined program management
Ensure customers realize verified value from purchased solutions
Mobilize internal resources for effective cross-functional leadership
Identify risks early and build structured recovery plans

Requirements

What you’ll need

5+ years of experience in Customer Success or related field
Strong analytical and problem-solving skills
Excellent communication skills with senior stakeholders
Technical troubleshooting experience with SaaS solutions

Benefits

Comp & perks

flexible workplace policies
employee resource groups
learning and development resources
career progression pathways
community engagement initiatives
global employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementanalytical skillsproblem-solving skillstechnical troubleshootingSaaS solutions

Soft Skills

communication skillscross-functional leadershiprisk identificationstructured recovery planning