Manager, Professional Services – US Federal Delivery

Riverbed Technology

Manager leading Professional Services delivery for US Federal customers, ensuring project execution and team development. Collaborating with sales and managing customer relationships in a high-performance environment.

Posted 4/16/2026full-timeWashington • Maryland, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Lead and manage a team of customer-facing technical consultants, with direct accountability for recruiting, hiring, onboarding, coaching, performance management, and professional development
Own end-to-end delivery execution, ensuring projects are delivered on time, within scope, and aligned to federal customer objectives and mission outcomes
Provide hands-on leadership across the full services lifecycle—from onboarding and implementation through steady-state delivery and lifecycle management
Partner closely with Sales and Solutions teams on services scoping, delivery planning, and pre-sales activities to set clear expectations and ensure successful transitions
Support ROI development and value realization reporting throughout the engagement lifecycle
Serve as a senior delivery leader in customer-facing forums, including QBRs, Monthly Status Reviews, and executive briefings
Forecast and manage resource capacity, bookings, and utilization across cleared and non-cleared resources
Maintain ownership of department financials, including margin performance, contractor usage, and delivery cost controls
Establish and enforce delivery standards, operational processes, and performance expectations; proactively address performance risks and manage underperformance when required
Act as an escalation point for complex delivery or customer issues, ensuring timely resolution and customer satisfaction
Foster a high-performance, collaborative team culture aligned to business goals, customer success, and compliance requirements
Make sound, timely decisions that balance customer needs, employee wellbeing, and company objectives

Requirements

What you’ll need

Active TS/SCI clearance (required)
5+ years of experience in Professional Services, Consulting Delivery, or Technical Services leadership
Deep IT background with strong understanding of Application architectures and performance management and/or Network infrastructure and performance
Proven experience operating in federal or cleared customer environments
Strong working knowledge of consulting delivery models, pre-sales engagements, customer success practices, and project management methodologies
Demonstrated leadership experience managing teams, developing talent, and driving performance in a customer-facing environment
Solid understanding of organizational structures, operational governance, and staff retention strategies
Excellent written and verbal communication skills, with confidence presenting to technical teams, customers, and executive stakeholders.

Benefits

Comp & perks

Flexible workplace policies
Employee resource groups
Learning and development resources
Career progression pathways
Community engagement initiatives
Global employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Application architecturesPerformance managementNetwork infrastructureConsulting delivery modelsProject management methodologiesResource capacity managementFinancial managementValue realization reportingPerformance standardsOperational processes

Soft Skills

LeadershipCoachingPerformance managementCollaborationDecision makingCustomer satisfactionCommunicationTalent developmentProblem solvingTeam culture

Certifications

Active TS/SCI clearance