Manager, Professional Services – US Federal Delivery
Riverbed Technology
full-time
Posted on:
Location Type: Office
Location: Washington • Maryland • Washington • United States
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Tech Stack
About the role
- Lead and manage a team of customer-facing technical consultants, with direct accountability for recruiting, hiring, onboarding, coaching, performance management, and professional development
- Own end-to-end delivery execution, ensuring projects are delivered on time, within scope, and aligned to federal customer objectives and mission outcomes
- Provide hands-on leadership across the full services lifecycle—from onboarding and implementation through steady-state delivery and lifecycle management
- Partner closely with Sales and Solutions teams on services scoping, delivery planning, and pre-sales activities to set clear expectations and ensure successful transitions
- Support ROI development and value realization reporting throughout the engagement lifecycle
- Serve as a senior delivery leader in customer-facing forums, including QBRs, Monthly Status Reviews, and executive briefings
- Forecast and manage resource capacity, bookings, and utilization across cleared and non-cleared resources
- Maintain ownership of department financials, including margin performance, contractor usage, and delivery cost controls
- Establish and enforce delivery standards, operational processes, and performance expectations; proactively address performance risks and manage underperformance when required
- Act as an escalation point for complex delivery or customer issues, ensuring timely resolution and customer satisfaction
- Foster a high-performance, collaborative team culture aligned to business goals, customer success, and compliance requirements
- Make sound, timely decisions that balance customer needs, employee wellbeing, and company objectives
Requirements
- Active TS/SCI clearance (required)
- 5+ years of experience in Professional Services, Consulting Delivery, or Technical Services leadership
- Deep IT background with strong understanding of Application architectures and performance management and/or Network infrastructure and performance
- Proven experience operating in federal or cleared customer environments
- Strong working knowledge of consulting delivery models, pre-sales engagements, customer success practices, and project management methodologies
- Demonstrated leadership experience managing teams, developing talent, and driving performance in a customer-facing environment
- Solid understanding of organizational structures, operational governance, and staff retention strategies
- Excellent written and verbal communication skills, with confidence presenting to technical teams, customers, and executive stakeholders.
Benefits
- Flexible workplace policies
- Employee resource groups
- Learning and development resources
- Career progression pathways
- Community engagement initiatives
- Global employee wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Application architecturesPerformance managementNetwork infrastructureConsulting delivery modelsProject management methodologiesResource capacity managementFinancial managementValue realization reportingPerformance standardsOperational processes
Soft Skills
LeadershipCoachingPerformance managementCollaborationDecision makingCustomer satisfactionCommunicationTalent developmentProblem solvingTeam culture
Certifications
Active TS/SCI clearance