Content and Channels Manager

River Island

Content and Channels Manager developing quality content across internal and external channels for River Island. Collaborating with teams to drive communication strategies and enhance employer branding.

Posted 4/30/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Content and Channels Manager develops and delivers quality, on-brand content across multiple internal and external channels.
They ensure communications are aligned to business strategy and designed to drive engagement with colleagues and prospective colleagues.
Work with stakeholders across the business, combining strategic thinking with hands-on content creation and channel management.
Build a strong understanding of business strategy, audiences and ways of working to enable you to identify communication opportunities and to create clear, compelling communications.
Develop and implement the external employer brand content strategy, aligned to business strategy and current business needs, helping to attract top talent.
Support the delivery of the internal communications strategy.
Produce quality written and digital content for a range of channels, ensuring all content is on-brand and aligned to River Island’s style guidelines.
Develop and deliver content that:
a. Tells the employer brand story and supports engaging and retaining top talent.
b. Engages people in the business strategy and priorities, setting out a clear and consistent purpose to drive performance.
c. Supports the smooth operation of business day-to-day.
Manage the day-to-day delivery of communications channels, ensuring they are accessible, user-friendly and effective.
Use formal and informal measurement to evaluate channel performance and drive continuous improvement.
Contribute to and maintain a communications calendar to support effective planning and alignment across internal and external communications.
Build strong stakeholder relationships to support defining communication requirements and providing communications advice.
Regularly visit stores and other workplaces to maintain a good understanding of the business, gather insight and create people-centred content.
Work collaboratively with other teams to deliver joined-up internal and external communications, including Recruitment, Marketing and Retail Ops functions.

Requirements

What you’ll need

Experience developing and delivering internal communications
Experience producing content for a variety of mediums (e.g. intranet, townhalls) and in a variety of formats (e.g. written, video), doing so with limited budget
Experience creating and editing videos on personal devices (e.g. mobile)
Experience using graphic design software and tools (e.g. Canva)
Ability to successfully build and manage stakeholder relationships
Strong written communications, verbal communications and interpersonal skills
Comfortable working in a changing environment and/or with ambiguity
Comfortable working independently, including visiting other workplace locations to generate content
Good organisational, planning and time management skills
Strong attention to detail
Experience of employer brand communications or marketing (desirable)
Experience managing intranets and/or other digital channels (desirable)
Experience using new and innovative communication channels (desirable)
Experience working in a multi-site company with an operational frontline and/or shift working (desirable)

Benefits

Comp & perks

Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.
Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
Flexible working, on top of payday and summer early finish Fridays.
Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.
A generous bonus scheme & private pension plan.
The choice to opt in for healthcare through our provider AXA.
25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!

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Hard Skills & Tools

content creationinternal communicationsvideo editinggraphic designdigital content productionchannel managementemployer brand communicationsintranet managementcommunication measurementstakeholder management

Soft Skills

strategic thinkinginterpersonal skillswritten communicationverbal communicationorganizational skillsplanning skillstime managementattention to detailadaptabilitycollaboration