Call Center Representative

River City Bank

Call Center Representative resolving client inquiries and providing banking service at River City Bank. Handling routine calls, banking products, and customer service issues in a timely manner.

Posted 5/1/2026full-timeSacramento • California • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responds to and resolves routine telephone calls from clients and bank employees concerning client accounts and client account-related services.
Maintains knowledge of Bank products and services.
Interprets and explains bank charges, policies, procedures, special programs, rates and initiates appropriate transactions.
Resolves routine client service issues in a timely manner.
Reviews issues, performs research, and initiates resolutions within established guidelines.
Informs clients on cause of problems and explains corrective actions being taken.
Advises management of irregular or recurring problems and suggests improvements.
Follows established bank policies, procedures, and guidelines for transaction processing and client service.
Protects the bank’s assets/income and maintains client information confidentiality.
Responsible for following the Bank’s Information Security policies and procedures.
Obtains/monitors bank account documentation.
Responsible for promoting the bank’s client service philosophy.
Supports the Community Reinvestment Act through participation in community organizations.
Maintains current knowledge of bank regulations and ensures compliance with Federal, State and Bank policies, procedures and regulations.

Requirements

What you’ll need

Associates degree or equivalent required, or combination of education and experience.
Minimum 1 year of customer service, bank operations, regulatory and security experience.
Customer focus and service experience.
High School Diploma or General Education Degree (GED).
Minimum 1 year call center or banking related experience.
Advanced keyboarding skills.
Ability to work under pressure; multitasking.
Ability to take initiative.
Ability to exercise good judgment.
Excellent verbal communication, listening, phone and people skills.
Data entry and attention to detail.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicebank operationsregulatory compliancesecurity proceduresdata entryadvanced keyboarding skillsmultitaskingtransaction processingproblem resolutionclient account management

Soft Skills

customer focusinitiativegood judgmentverbal communicationlistening skillsphone skillspeople skillsattention to detailability to work under pressure

Certifications

Associates degreeHigh School DiplomaGeneral Education Degree (GED)