River City Bank

Business Development Rep

• Generates new, profitable financial relationships, focusing on commercial real estate lending.
• Provides consistent, high quality service to expand the current business customer base while meeting and/or exceeding sales objectives.
• Interacts directly with Business Banking and Commercial Real Estate Lending Officers in presenting CRE loan proposals to mortgage banking referral partners and potential Bank customers.

Business Development Officer

Call Center Representative

• Responds to and resolves routine telephone calls from clients and bank employees concerning client accounts and client account-related services.
• Maintains knowledge of Bank products and services.
• Interprets and explains bank charges, policies, procedures, special programs, rates and initiates appropriate transactions.
• Resolves routine client service issues in a timely manner.
• Reviews issues, performs research, and initiates resolutions within established guidelines.
• Informs clients on cause of problems and explains corrective actions being taken.
• Advises management of irregular or recurring problems and suggests improvements.
• Follows established bank policies, procedures, and guidelines for transaction processing and client service.
• Protects the bank’s assets/income and maintains client information confidentiality.
• Responsible for following the Bank’s Information Security policies and procedures.
• Obtains/monitors bank account documentation.
• Responsible for promoting the bank’s client service philosophy.
• Supports the Community Reinvestment Act through participation in community organizations.
• Maintains current knowledge of bank regulations and ensures compliance with Federal, State and Bank policies, procedures and regulations.