Rivalry.com

Compliance Analyst, LATAM

Rivalry.com

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Process customer payouts while following all of the relevant Compliance controls
  • Documenting customer incoming issues for further investigation; solving directly or escalating issues to corresponding teams.
  • Keeping customers informed about the status of any open cases, communicating to them about resolved cases.
  • Assisting with payment processing controls and follow-ups.
  • Anti Money Laundering/Combating Terrorist Funding review;
  • Anti-Fraud reviews;
  • Money In Money Out reviews;
  • Assistance with payment accounts funding visibility (EDD)
  • Resolve tickets escalated by the customer support team
  • Review user information for accounts that have been suspended by SumSub
  • Performing KYC verification including manual intervention and high risk verification
  • Assist the Senior KYC analysts and the Compliance Team as needed
  • Conducting account player verification including source of funds checks, player risk assessment, etc
  • Assist the Payments and Customer Support team as needed
  • Communicate with customers in multiple languages about issues regarding their account verification in a manner that aligns with our Customer support standards.
  • Escalating issues to the Compliance leadership when needed
  • Monitor and process daily alerts, distributed via internal communication channels, related to new game releases.
  • Collaborate with game providers and internal teams to review casino games compliance.
  • Accurately input and maintain detailed compliance records of casino content into the central content database.
  • Conduct routine, scheduled compliance health checks (monthly, quarterly, and ad-hoc) on the live casino environment to identify and remediate any discrepancies.

Requirements

  • Fluent in English (we provide financial assistance to help with this if English is not your first language!)
  • Fluency in a 2nd or 3rd language is an asset. Preferred languages include Brazilian Portuguese, Tagalog, Spanish, and French.
  • Ability to keep your cool with customers in a friendly and open manner, even when things get spicy.
  • A high level of attention to detail and ability to execute on new processes and procedures as they arise.
  • Excellent written and verbal communication skills in English and any other fluent language you have.
  • Comfort with ambiguity and the willingness to do what’s right even if it’s outside the box.
  • Comfort with modern online communication tools and systems, including slack.
  • Ability to work with a decentralized team, located all around the world.
  • Access to a fast and reliable internet connection.
Benefits
  • We offer a competitive salary and total rewards package including stock options (we believe it's important for our people to own a piece of the company and share in our success).
  • A chance to work in one of the most exciting and rapidly growing industries.
  • Work with an extremely talented team who share a love for video games and esports on truly innovative projects; we’re not your typical online sports betting site.
  • See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews.
  • Work from almost anywhere in the world.
  • Paid Vacation and Holidays.
  • Benefits plan in Canada, Benefits Stipend outside of Canada.
  • Transparent, candid, effective, driven colleagues.
  • Career and personal growth prioritized by management.
  • Every Rivalry employee gets a monthly “hobby” stipend, which includes Video Games!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
KYC verificationAnti Money LaunderingAnti-Fraud reviewsMoney In Money Out reviewssource of funds checksplayer risk assessmentcompliance health checkscustomer payouts processingissue resolutioncompliance documentation
Soft skills
attention to detailcommunication skillscustomer serviceproblem-solvingability to work under pressureadaptabilityteam collaborationmultilingual communicationconflict resolutioncomfort with ambiguity