Global Key Account Manager – Hyperscale Solutions

Rittal North America LLC

Global Key Account Manager responsible for managing relationships with global hyperscale customers. Driving strategic interactions and expanding scope and revenue for hyperscale solutions at Rittal LLC.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global hyperscale accounts, developing strategic account plans, and driving revenue growth through effective stakeholder communication and relationship building. Proficient in analyzing performance metrics and coordinating cross-functional teams to meet customer expectations and compliance standards.

Highest-signal resume keywords

Global Account ManagementAccount PlanningKPI TrackingCustomer Relationship ManagementPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBusiness DevelopmentAnalytical SkillsProblem-Solving SkillsRevenue Growth Strategies

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to Detail

Tools & Technologies

MS OfficeSalesforce

Industry Keywords

IT InfrastructureData CenterHyperscale AccountsSupply Chain ManagementISO Compliance

About the role

Key responsibilities & impact

Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships.
Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets.
Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations.
Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified.
Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs.
Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation.
Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams.
Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue.
Prepare and deliver tailored product and solution presentations and proposals.
Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship.
Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership.
Share market intelligence and strategic insights with leadership to improve commercial and product decisions.
Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns.
Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.

Requirements

What you’ll need

Bachelor's degree required, engineering, business management, marketing, or a related field preferred.
Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors.
Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth.
Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization.
Solid analytical and problem-solving skills with attention to detail.
Excellent verbal and written communication and presentation skills.
Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent).
Global account management or cross-regional experience is a plus.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off