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About the role
Key responsibilities & impact- Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
- Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
- Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
- Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
- Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
- Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
- Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
- Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
Requirements
What you’ll need- 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- Strong proficiency using Excel
- Foundational understanding of channel requirements, data mapping, and feed architecture.
- Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
- Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‐driven tools within daily workflows, with an ongoing interest in emerging technologies.
- Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
- Excellent problem-solving skills, with a focus on root cause analysis and resolution.
- Strong verbal and written communication skills.
Benefits
Comp & perks- Medical, Dental and Psychology benefits
- Life insurance and disability benefits
- Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day
- Voucher program for Transportation, Meals & Childcare
- Remote Working Stipend: €40/month automatically applied in payroll
- Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
- Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.
- Charitable contribution match per team member
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical account managementimplementationsolutions engineeringe-commerceplatform integrationdata mappingfeed architectureproblem-solvingroot cause analysisalgorithmic optimization
Soft Skills
communicationcollaborationownershipclient managementstrategic thinkingadaptabilitytechnical advisoryproject managementstakeholder engagementrecommendation development