Rithum

Senior Client Success Manager – Strategic Accounts

Rithum

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $75,000 - $130,000 per year

Job Level

Senior

About the role

  • Serve as the primary relationship owner for a portfolio of strategic accounts across the full lifecycle—from onboarding through renewal and expansion.
  • Understand and align to each client’s business objectives, industry context, and success measures.
  • Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact.
  • Proactively engage clients to understand their evolving needs and position Rithum’s offerings accordingly.
  • Manage escalations with professionalism, urgency, and confidence to maintain strong client trust.
  • Lead onboarding and implementation efforts, ensuring a strong start through customized guidance and strategic alignment.
  • Build consultative relationships that connect Rithum’s solutions to the client’s business strategy and challenges.
  • Monitor account health using data and client insights to proactively identify risks and develop mitigation strategies.
  • Facilitate enablement sessions that improve product adoption and drive business outcomes.
  • Partner cross-functionally with internal teams to surface client feedback and influence roadmap priorities.
  • Coach and mentor less experienced Client Success Managers to support team growth and consistency.
  • Identify and nurture opportunities for upsell and cross-sell that align to the client’s strategic goals and current usage.
  • Collaborate with Sales, Legal, and Finance on contract terms, packaging changes, pricing, and approvals.
  • Provide clear, early forecasts of renewal likelihood and engage proactively to address risks.
  • Navigate renewal conversations with client stakeholders with transparency and a focus on long-term value.

Requirements

  • 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment.
  • Demonstrated ability to support strategic accounts—clients with broad, complex stakeholder landscapes, high expectations for partnership, and significant revenue potential.
  • Strong executive presence and experience managing escalations and high-stakes conversations with senior client stakeholders.
  • Demonstrated proficiency in client relationship management, communication, and internal collaboration.
  • Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels.
  • Contract management and renewal experience, partnering with procurement teams or legal stakeholders.
  • Familiarity with strategic account planning and enterprise procurement or legal processes.
  • Excellent organizational skills and the ability to manage multiple priorities effectively.
  • High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy.
  • Prior eCommerce or eCommerce SaaS experience.
Benefits
  • Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
  • A 6% 401(k) match
  • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
  • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
  • Accident, critical illness, and hospital indemnity insurance
  • Pet insurance
  • Legal assistance and identity theft insurance plans
  • Life insurance 2x salary
  • Access to the Calm app and the Employee Assistance Program
  • $65/month Remote work stipend for internet
  • Culture and team-building activities
  • Tuition assistance
  • Career development opportunities
  • Charitable contribution match up to $250 per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementcontract managementrenewalsstrategic account planningdata analysisupsellingcross-sellingeCommerceB2B SaaS experiencerisk mitigation strategies
Soft Skills
executive presencecommunicationinternal collaborationorganizational skillscoachingmentoringconsultative relationship buildingproactive engagementproblem-solvinginfluencing