Senior Manager, Technical Account Management
Rithum
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Hire, lead, and develop a team of TAMs who deliver strategic technical guidance and executional support to enterprise and strategic clients.
- Conduct regular 1-to-1s and check-ins to drive performance, coaching, and career development.
- Define coverage models, technical engagement frameworks, and account alignment strategies to support scalability and client success.
- Oversee complex technical escalations, guiding cross-functional resolution efforts and acting as a senior point of contact for critical issues.
- Partner with Client Success, Product, Engineering, and Support leadership to align client needs with platform capabilities and roadmap priorities.
- Standardize onboarding, configuration, integration, and optimization processes across the TSM organization.
- Monitor key client and team performance metrics to identify trends, risks, and opportunities.
- Lead cross-functional initiatives focused on evolving the TSM methodology, internal tooling, and delivery capabilities.
- Represent the TSM function in strategic planning and business reviews.
Requirements
- 8+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- 5+ years of experience leading or mentoring a team of seasoned technical or customer-facing professionals
- Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment
- Demonstrated ability to support complex strategic client relationships with broad stakeholder networks and high revenue impact.
- Strong verbal and written communication skills, with the ability to influence technical and executive audiences.
- High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy.
- Excellent organizational skills and the ability to manage multiple priorities effectively.
Benefits
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- A 6% 401(k) match
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Access to the Calm app and the Employee Assistance Program
- $65/month Remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical account managementimplementationsolutions engineeringB2B SaaSe-commerceonboardingconfigurationintegrationoptimizationperformance metrics
Soft skills
team leadershipcoachingcareer developmentchange managementcommunicationinfluenceorganizational skillsmulti-priority management