Collections Account Manager – Bilingual, French/English

Ritchie Bros.

Collections Account Manager responsible for collecting outstanding balances on Ritchie Brothers platforms. A hybrid role focusing on both commercial and consumer accounts with proactive resolution management.

Posted 7/6/2026full-timeMississauga • 🇨🇦 CanadaMid-LevelSenior💰 CA$54,740 - CA$65,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the early-stage collections on majority commercial and some consumer accounts.
Prioritizes collections of accounts within team.
Identifies process gaps and recommends solutions for improvements.
Problem solves a solution for early defaults and collapses and presents to management.
Responsible for reducing the collapse rate.
Track and report (excel and qualitative feedback) on work queue results.
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
Responsible for operational issues.
Performs other duties as assigned.

Requirements

What you’ll need

5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
Must be able to speak professional level French.
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
Strong communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Strong written communication through email
Excellent questioning and probing skills.
This is a hybrid role, 3 days a week in-office.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ritchie Bros. Website LinkedIn All Job Openings 1001 - 5000 employees 🛍️ eCommerce 🚗 Transport 💰 Post-IPO Equity on 2023-01 eCommerce
Transport
Construction Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide. Collections Account Manager – Bilingual, French/English 🔥 1 hour ago 🏢🏡 Mississauga – Hybrid 💵 $54.7k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for the early-stage collections on majority commercial and some consumer accounts.
Prioritizes collections of accounts within team.
Identifies process gaps and recommends solutions for improvements.
Problem solves a solution for early defaults and collapses and presents to management.
Responsible for reducing the collapse rate.
Track and report (excel and qualitative feedback) on work queue results.
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
Responsible for operational issues.
Performs other duties as assigned. 🎯 Requirements
5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
Must be able to speak professional level French.
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
Strong communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Strong written communication through email
Excellent questioning and probing skills.
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Hard Skills & Tools

CollectionsProcess ImprovementNegotiationReportingProblem Solving

Soft Skills

Self-MotivatedListening SkillsExcellent Phone EtiquetteWritten CommunicationQuestioning Skills