Customer Service Representative

Ritchie Bros.

Customer Service Representative providing exceptional customer service for IAA Holdings. Role includes answering inquiries and processing payments while working remotely in the U.S.

Posted 7/1/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $19 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service
Answer inquiries and process payments
Organize and file documents
Communicate with different departments and customers for document requests
Ensure superior customer service is delivered
Support the safety commitment by taking responsibility for safety

Requirements

What you’ll need

Previous work experience where you worked in-person with customers.
Experience using computers, and able to learn to use new technology and software.
Excellent keyboarding skills for data entry.
A commitment to providing fantastic customer service.
Able to work well and maintain a positive attitude in high-pressure situations.
A friendly, outgoing, patient personality.
You thrive working as part of team, pitching in wherever you’re needed.

Benefits

Comp & perks

medical, dental, vision, and basic life insurances
401k plan with 100% match for the first 4% contributed
15 days of PTO each year

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntryDocument OrganizationKeyboarding Skills

Soft Skills

Customer ServicePositive AttitudeFriendly PersonalityPatienceTeamwork