Strategic Accounts Director

Ritchie Bros.

Director responsible for strategic account management and enhancing relationships for automotive clients. Ensuring customer satisfaction and retention while driving revenue growth.

Posted 6/29/2026full-timeConshohocken • Pennsylvania • 🇺🇸 United StatesLead💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Win new insurance provider volume
Build and maintain strong brand trust with designated accounts.
Understand the products, services, and tools customers use to operate their business.
Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
Monitor the performance of key accounts and facilitate timely interventions.
Manage customer expectations and satisfaction.
Identify and present opportunities that generate revenue or create efficiencies.
Handle client queries and find innovative solutions to solve complex customer problems.
Understand how to be an effective listener and act given the customer feedback provided.
Provide superior customer service and adhere to IAA’s Customer Care Values.
Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
Establish efficient communication methods and liaisons between key customers and internal departments.
Flexible and willing to perform other tasks as assigned

Requirements

What you’ll need

5 years of Sales or Account Management experience.
2 years of experience in the automotive industry
Great oral and written communication skills.
Exhibit great collaboration skills, with a willingness to work with cross-functional teams.
Capable of making decisions when customer problems and/or opportunities arise.
Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards.
Understands IAA’s Customer Care Values and practices them daily.
Capable of meeting and/or exceeding growth and retention goals.
Proficient in Microsoft suite of products.
Supports a hybrid model of remote and in-office time.
Willing to travel 50% for work purposes.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ritchie Bros. Website LinkedIn All Job Openings 1001 - 5000 employees 🛍️ eCommerce 🚗 Transport 💰 Post-IPO Equity on 2023-01 eCommerce
Transport
Construction Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide. Strategic Accounts Director Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Conshohocken – Hybrid 💵 $120k - $140k / year ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Win new insurance provider volume
Build and maintain strong brand trust with designated accounts.
Understand the products, services, and tools customers use to operate their business.
Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
Monitor the performance of key accounts and facilitate timely interventions.
Manage customer expectations and satisfaction.
Identify and present opportunities that generate revenue or create efficiencies.
Handle client queries and find innovative solutions to solve complex customer problems.
Understand how to be an effective listener and act given the customer feedback provided.
Provide superior customer service and adhere to IAA’s Customer Care Values.
Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
Establish efficient communication methods and liaisons between key customers and internal departments.
Flexible and willing to perform other tasks as assigned 🎯 Requirements
5 years of Sales or Account Management experience.
2 years of experience in the automotive industry
Great oral and written communication skills.
Exhibit great collaboration skills, with a willingness to work with cross-functional teams.
Capable of making decisions when customer problems and/or opportunities arise.
Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards.
Understands IAA’s Customer Care Values and practices them daily.
Capable of meeting and/or exceeding growth and retention goals.
Proficient in Microsoft suite of products.
Supports a hybrid model of remote and in-office time.
Willing to travel 50% for work purposes. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SalesAccount ManagementCustomer RetentionCross-SellingUp-SellingData AnalysisPerformance MonitoringProblem Solving

Soft Skills

Oral CommunicationWritten CommunicationCollaborationListening SkillsDecision Making