Ritchie Bros.

Senior Customer Experience Specialist

Ritchie Bros.

full-time

Posted on:

Location Type: Hybrid

Location: Perris • California • United States

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Salary

💰 $93,000 - $110,000 per year

Job Level

Senior

About the role

  • Manage and grow customer relationships by proactively monitoring account health
  • Lead multi-platform engagement and identify opportunities for expansion
  • Collaborate closely with Sales, Operations, Services, Support, Finance and Product teams
  • Conduct business reviews and monthly in-person visits
  • Uncover growth opportunities and provide data-driven guidance
  • Help customers manage sell through, maintain compliance and reduce operational risk

Requirements

  • Bachelor’s degree in Business Administration or equivalent experience
  • 4 or more years of experience in customer service, hospitality, customer experience, customer success, or a related role
  • Experience in managing complex customer relationships and operational workflows.
  • Experience facilitating cross-functional engagement and managing competing priorities.
  • Exceptional communication and interpersonal skills.
  • Strong organizational and project management abilities.
  • Customer-centric mindset with a passion for creating memorable experiences.
  • Ability to manage multiple priorities and stakeholders effectively.
  • **The ideal candidate will be located within a 1-2 hour drive of either our Tulare or Perris Auction sites.**
Benefits
  • medical, dental, vision, and basic life insurances
  • 401k plan with 100% match for the first 4% contributed
  • 15 days of PTO each year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecustomer experiencecustomer successoperational workflowsdata-driven guidanceaccount managementcompliance managementrisk reduction
Soft Skills
communication skillsinterpersonal skillsorganizational skillsproject managementcustomer-centric mindsetability to manage prioritiescollaborationleadership
Certifications
Bachelor’s degree in Business Administration