Senior Customer Experience Specialist

Ritchie Bros.

Seller Experience Specialist at RB Global collaborating to manage customer relationships and guide them to success. Focused on enhancing account health, engagement, and growth opportunities.

Posted 4/17/2026full-timePerris • California • 🇺🇸 United StatesSenior💰 $93,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow customer relationships by proactively monitoring account health
Lead multi-platform engagement and identify opportunities for expansion
Collaborate closely with Sales, Operations, Services, Support, Finance and Product teams
Conduct business reviews and monthly in-person visits
Uncover growth opportunities and provide data-driven guidance
Help customers manage sell through, maintain compliance and reduce operational risk

Requirements

What you’ll need

Bachelor’s degree in Business Administration or equivalent experience
4 or more years of experience in customer service, hospitality, customer experience, customer success, or a related role
Experience in managing complex customer relationships and operational workflows.
Experience facilitating cross-functional engagement and managing competing priorities.
Exceptional communication and interpersonal skills.
Strong organizational and project management abilities.
Customer-centric mindset with a passion for creating memorable experiences.
Ability to manage multiple priorities and stakeholders effectively.
**The ideal candidate will be located within a 1-2 hour drive of either our Tulare or Perris Auction sites.**

Benefits

Comp & perks

medical, dental, vision, and basic life insurances
401k plan with 100% match for the first 4% contributed
15 days of PTO each year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecustomer experiencecustomer successoperational workflowsdata-driven guidanceaccount managementcompliance managementrisk reduction

Soft Skills

communication skillsinterpersonal skillsorganizational skillsproject managementcustomer-centric mindsetability to manage prioritiescollaborationleadership

Certifications

Bachelor’s degree in Business Administration