Ritchie Bros.

Sales Process Analyst

Ritchie Bros.

full-time

Posted on:

Location Type: Hybrid

Location: Westchester • Illinois • United States

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Salary

💰 $80,000 - $90,000 per year

About the role

  • Collaborate with subject matter experts (SMEs) to document current state processes, identify pain points, and propose efficiencies.
  • Design and document final processes (new and existing) into clear, actionable Standard Operating Procedures (SOPs) for stakeholder teams.
  • Maintain an organized, up-to-date, and engaging “Process Library” that is easily accessible to users.
  • Draft efficient and energizing communications to introduce new or enhanced processes, highlighting benefits and driving adoption.
  • Work independently to analyze processes, identify gaps, and recommend solutions that improve efficiency and effectiveness.
  • Influence and persuade stakeholders to embrace process improvements by connecting pain points to solutions and business impact.
  • Partner across Sales, Support, Training, Product, and other teams to ensure process alignment and successful implementation.
  • Create executive reporting and updates that highlight process work and the business impact.
  • Using technology, reporting tools, and AI to continuously monitor and refine processes to ensure they remain relevant, efficient, and impactful.

Requirements

  • At least 3 years of experience in process management, operations, or Sales Enablement.
  • Proven ability to work independently, manage multiple priorities, and deliver high-quality results.
  • Strong analytical skills with experience mapping, documenting, and improving processes.
  • Exceptional written and verbal communication skills, including translating complex ideas into clear guidance.
  • Experience influencing and persuading stakeholders to adopt new processes or tools.
  • Familiarity with CRM systems, workflow tools, and documentation platforms.
Benefits
  • medical, dental, vision, and basic life insurances
  • 401k plan with 100% match for the first 4%
  • 15 days of PTO each year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementoperationsSales Enablementprocess mappingprocess documentationprocess improvementanalytical skills
Soft Skills
independent workmulti-priority managementhigh-quality resultswritten communicationverbal communicationinfluencing skillspersuasion skills