Ritchie Bros.

Technical Account Manager

Ritchie Bros.

full-time

Posted on:

Location Type: Remote

Location: Netherlands

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Tech Stack

Cloud

About the role

  • Act as the primary point of contact for assigned accounts, building strong, long-term partnerships.
  • Understand client objectives and ensure they maximise value from our data solutions.
  • Conduct regular reviews to drive satisfaction and alignment.
  • Drive growth through upselling, cross-selling, and expansion opportunities.
  • Proactively manage renewals to ensure high retention.
  • Develop and execute strategic account plans in collaboration with Sales and Marketing.
  • Oversee technical onboarding and data setup.
  • Partner with technical teams to ensure successful implementation.
  • Translate client needs into tailored reporting and solutions.
  • Own and resolve client issues, coordinating with internal teams as needed.
  • Maintain clear documentation and follow-up on action plans.
  • Monitor account health and data usage to identify optimisation opportunities.
  • Provide performance insights and KPI reporting.
  • Support renewals, contract updates, and commercial negotiations.
  • Ensure accuracy of commercial terms and invoicing.
  • Act as the voice of the customer internally.
  • Contribute to account strategy, product feedback, and customer success stories.

Requirements

  • Fluent in **English, German, and French** (required).
  • 3+ years of experience in Account Management or Customer Success, ideally within a data, SaaS, or technology environment.
  • Proven experience managing and growing B2B or enterprise accounts.
  • Strong understanding of data solutions (APIs, analytics, cloud delivery) and comfort working with tools such as CRM systems, Excel, or BI dashboards.
  • Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business value.
  • Commercial mindset with experience in renewals, upselling, and retention.
  • Organised, analytical, and proactive, with a strong customer-first approach.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessData SolutionsAPIsAnalyticsCloud DeliveryUpsellingCross-sellingKPI ReportingCommercial Negotiations
Soft Skills
CommunicationStakeholder ManagementOrganisational SkillsAnalytical SkillsProactive ApproachCustomer-first Approach