Collections Account Manager
Ritchie Bros.
full-time
Posted on:
Location Type: Hybrid
Location: Burnaby • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$27 per hour
Job Level
Junior
About the role
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
Requirements
- 1 year minimum of collections experience in auto loans, commercial collections, and financial institutions portfolios.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections experiencecommercial collectionsauto loansfinancial institutions portfoliosnegotiation skillsproblem solvingprocess improvementdata trackingreportingqualitative feedback
Soft skills
self-motivatedinitiativestrong communication skillslistening skillsexcellent phone etiquettestrong written communicationquestioning skillsprobing skills