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Select Team Leader
Risk Strategies CompanyPL Select Team Leader overseeing personal lines insurance operations at Risk Strategies, part of Brown & Brown. Coaching teams, managing client relationships, and improving service performance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team development skills while managing client relationships and driving service excellence in the personal lines insurance sector. Proficient in process improvement and collaboration with regional and national stakeholders to achieve organizational goals.
Highest-signal resume keywords
P&C Insurance License7+ Years Experience In Personal LinesClient-Facing ExperienceLeadership In Fast-Paced EnvironmentProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team LeadershipCoachingCollaborationFeedback Provision
Tools & Technologies
System DocumentationData Analysis
Certifications & Qualifications
P&C Insurance License
Industry Keywords
Personal Lines InsuranceClient SatisfactionRetentionRevenue GoalsService-First Culture
About the role
Key responsibilities & impact- Drive the PL Select office to meet or exceed client satisfaction, retention, and revenue goals while maintaining a service-first culture
- Own standardized workflows and set clear KPIs in partnership with regional leadership
- Continuously improve processes for speed, quality, and consistency
- Lead, coach, and develop team members
- Establish professional development strategies and coordinate onboarding and training
- Provide ongoing feedback through performance reviews
- Manage a reduced book of business while prioritizing team leadership and strategic initiatives
- Collaborate with regional and national leaders
- Manage carrier and vendor relationships
- Represent PL Select across service teams and specialty practices
- Maintain accurate system documentation
- Leverage tools and data to support service, compliance, and communication
- Collaborate with carriers, vendors, and internal stakeholders to enhance service and support organizational goals
Requirements
What you’ll need- BA/BS preferred
- P&C Insurance License required
- 7 or more years’ experience in personal lines
- Proven ability to provide strong leadership to a growing team in a fast-paced, growth-focused organization
- Client-facing experience at an insurance company or brokerage
- Ability to work collaboratively across business practices regionally and enterprise-wide
- Regularly sit, hear, and reach with hands and arms
- Occasionally stand and walk
- Regularly lift and/or move up to 10 pounds
- Close vision and ability to adjust focus
- Occasional travel
Benefits
Comp & perks- Professional development strategies, onboarding, training, and ongoing feedback through performance reviews
- Occasional travel