Ancillary Product Specialist
Risk Strategies Company
full-time
Posted on:
Location Type: Hybrid
Location: Grapevine • Texas • United States
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About the role
- Develop deep knowledge of all AHP products, including features, networks, integrations, use cases, and limitations
- Stay up-to-date with product enhancements and upcoming releases
- Lead live product demonstrations for prospective and existing clients
- Consult with clients to understand their unique needs and advise on how best to implement products achieve their goals
- Provide high-level support in collaboration with Account Executives, and customer success and technical teams
- Develop communication materials and strategy in collaboration with Marcom
- Develop training and presentation materials for clients, potential clients and internal resources
- Partner with vendors and partners to ensure successful delivery of benefits
- Create and maintain client-facing documentation, including user guides, onboarding materials, and best practice playbooks
- Develop and support product specific communication strategies in partnership with Marcom
- Guide clients in aligning their processes with the capabilities of AHP systems using our proven methodologies
- Help troubleshoot complex scenarios and advise on how to adapt the product to fit specialized use cases
- Coordinate eligibility needs, file specifications, timing, etc of all feeds with third party vendors for each product
- Support client and internal partners with review of file specs as needed
- Support and resolution of any eligibility/file issues between our administration systems and vendors
- Coordinate with our internal administrative system owners and Executive Steering Committee on prioritization of any system enhancements needed to support products and the return on investment
Requirements
- 5+ years of experience in product enablement, product training role, technical sales, or a related role
- Highly organized and capable of managing multiple priorities in a fast-paced environment
- A natural presenter and educator with experience in product demos, training, or consulting environment
- Strong problem solver with ability to present best practices/solutions
- Exceptional writing and presentation skills
- Ability to collaborate across teams including product, sales, and support
- Strong presentation skills, as well as use of MS Powerpoint, Word, Excel
- Knowledge of SmartSheets and Sharepoint a plus
Benefits
- Hybrid working approach with 2 days of remote after the first 90 days
- Access to sensitive information with adherence to Information Security policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product enablementproduct trainingtechnical salesproblem solvingpresentation skillscommunication strategyclient documentationtroubleshootingfile specificationsbest practices
Soft Skills
highly organizedmanaging multiple prioritiesnatural presentereducatorcollaborationexceptional writingfast-paced environmentconsultingadaptabilityclient consultation