Customer Service Manager
Risk Strategies Company
full-time
Posted on:
Location Type: Remote
Location: Remote • Maine, Maryland, Pennsylvania, Vermont • 🇺🇸 United States
Visit company websiteSalary
💰 $84,200 - $120,000 per year
Job Level
SeniorLead
About the role
- lead, mentor, and manage the Customer Service team
- develop and implement service procedures, policies, and standards
- monitor and analyze service metrics to drive improvement
- handle complex or escalated customer inquiries
- collaborate with internal teams to resolve issues
- conduct regular coaching, training, and performance evaluations
- manage service-related projects and initiatives
- prepare and present reports on team performance and customer feedback
- foster a customer-centric culture
Requirements
- 10+ years of experience in customer service
- at least 5 years in a management role
- strong leadership and team development skills
- excellent communication, problem-solving, and interpersonal abilities
- data-driven with the ability to interpret reports
- demonstrated ability to manage change and drive team engagement
- preferred qualifications: experience in benefits administration
- familiarity with CRM and ticketing systems
- proven success in managing remote or hybrid teams
Benefits
- medical
- dental
- vision
- disability
- life insurance
- retirement savings
- paid time off
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service managementservice procedures developmentservice metrics analysiscoachingtrainingperformance evaluationproject managementdata interpretationchange managementbenefits administration
Soft skills
leadershipteam developmentcommunicationproblem-solvinginterpersonal abilitiesdata-driven decision makingteam engagementcustomer-centric culture