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About the role
- Responsibility for regional indicators and preparation of a quarterly plan
- Formation of project goals in terms of CRM in the long term
- Create a communication strategy and execute casino promotions/campaigns;
- User segmentation;
- Implement new chains and optimize the current ones;
- Set up tasks for designers, analysts, copywriters, operations team;
- Grow CRM and Retention metrics;
- Carry out ad-hoc project tasks according to business needs;
- Prepare work results reports
Requirements
- 2-3+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships
- Experience in building communication flows using various communication channels.
- Proactive & Initiative: You take charge and are ready to lead projects to successful completion
- Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights
- Communication Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages
- Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings
- Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention
- Adaptable: You quickly respond to market changes and are ready for new challenges
- Market Analyst: You research trends and competitors to refine CRM strategies and products
- English: Intermediate or higher
Benefits
- Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
- Vacation: 20 working days.
- Paid sick leave
- Learning Coverage
- Team Building programs
- Mental Health Programs
- Sport coverage
- Medical insurance, dental coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM managementcommunication flowsuser segmentationdata analysisKPI metricsproject managementcustomer relationship buildingretention metricscasino promotionsmarket analysis
Soft Skills
proactiveinitiativecommunication skillscustomer understandingcreative problem solvingadaptability