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About the role
- Responsibility for regional indicators and preparation of a quarterly plan
- Formation of project goals in terms of CRM in the long term
- Create a communication strategy and execute casino promotions/campaigns;
- User segmentation;
- Implement new chains and optimize the current ones;
- Set up tasks for designers, analysts, copywriters, operations team;
- Grow CRM and Retention metrics;
- Carry out ad-hoc project tasks according to business needs;
- Prepare work results reports
Requirements
- 2-3+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships
- Experience in building communication flows using various communication channels.
- Proactive & Initiative: You take charge and are ready to lead projects to successful completion
- Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights
- Communication Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages
- Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings
- Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention
- Adaptable: You quickly respond to market changes and are ready for new challenges
- Market Analyst: You research trends and competitors to refine CRM strategies and products
- English: Intermediate or higher
Benefits
- Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
- Vacation: 20 working days.
- Paid sick leave
- Learning Coverage
- Team Building programs
- Mental Health Programs
- Sport coverage
- Medical insurance, dental coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM managementcommunication flowsuser segmentationdata analysisKPI metricsproject managementcustomer relationship buildingretention metricscasino promotionsmarket analysis
Soft skills
proactiveinitiativecommunication skillscustomer understandingcreative problem solvingadaptability