Customer Service Representative
Rising Medical Solutions
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $18 - $21 per hour
About the role
- Handle inbound and outbound provider calls and emails
- Resolve bill-related questions and gather required information
- Deliver clear, professional, and empathetic customer service
- Document interactions accurately in CRM systems
- Follow established SOPs, call handling, and escalation procedures
Requirements
- 3+ years of customer service experience
- Call center experience is required
- Healthcare, medical billing, or group health experience preferred
- Strong communication and professional phone presence
- Ability to multitask across systems while on live calls
- Detail-oriented with strong documentation skills
- Calm, empathetic, and solutions-focused under pressure
- Typing speed of **40+ WPM** preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencemedical billingdocumentation skillstyping speed 40+ WPM
Soft skills
strong communicationprofessional phone presencemultitaskingdetail-orientedcalm under pressureempatheticsolutions-focused