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Tech Stack
Tools & technologiesCloudPMP
About the role
Key responsibilities & impact- Champion operational excellence by owning intake, prioritization, and resource allocation, ensuring all initiatives directly align with department goals and objectives.
- Lead end-to-end project management for lifecycle campaigns, journeys, and automation programs, from scoping through delivery.
- Translate lifecycle strategy into clear plans, timelines, and coordinated execution across email, SMS, and CRM programs.
- Partner closely with Lifecycle Marketing and Lifecycle Automation to align priorities, scope work, and ensure execution readiness.
- Collaborate with project management partners across Channel Marketing, Integrated Marketing, Student Success Center, Analytics and other teams to ensure lifecycle initiatives are integrated across broader workstreams.
- Identify risks, dependencies, and capacity constraints; proactively resolve issues to maintain momentum.
- Drive visibility into project status, timelines, and delivery through clear reporting and stakeholder communication.
- Establish and optimize processes, workflows, and SOPs to improve speed, quality, and scalability.
- Lead retrospectives and continuous improvement efforts to enhance operational effectiveness.
Requirements
What you’ll need- 7+ years of experience in project or program management within marketing, CRM, or lifecycle environments.
- Proven ability to manage complex, cross-functional initiatives and drive alignment across multiple teams.
- Experience owning intake, prioritization, and workflow management in a fast-paced environment.
- Demonstrated strength in process design, optimization, and scalable operations.
- Experience with project management tools (e.g., Workfront or similar platforms).
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience in higher education or edtech environments.
- Familiarity with Salesforce Marketing Cloud, Salesforce CRM, Twilio, or similar platforms.
- Experience supporting marketing automation, journey orchestration, or Martech implementations.
- Experience working across complex, multi-partner or matrixed organizations.
- Project Management certification (PMP, Agile, or similar).
Benefits
Comp & perks- Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementworkflow managementprocess designoptimizationmarketing automationjourney orchestrationcross-functional initiativesstakeholder communicationrisk managementcapacity management
Soft Skills
communicationproblem-solvingstakeholder managementcollaborationleadershiporganizational skillsoperational excellencecontinuous improvementvisibility into project statusprioritization
Certifications
Project Management Professional (PMP)Agile certification
