Rise

Telesales Associate

Rise

full-time

Posted on:

Location Type: Hybrid

Location: Rivers • Nigeria

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About the role

  • Engage marketing-generated, inbound, and outbound leads via phone calls and email
  • Educate prospects on Rise’s investment products, benefits, risks, and returns in clear, simple terms
  • Qualify prospects based on investment readiness, risk appetite, and funding capacity
  • Convert qualified leads into active, funded Rise accounts
  • Guide customers through onboarding, KYC, and first deposit processes
  • Handle objections related to trust, compliance, FX exposure, security, and investment concerns
  • Support customers in selecting suitable investment products based on their goals
  • Answer customer questions and address complaints or doubts professionally
  • Accurately enter, update, and maintain customer and lead data in CRM tools
  • Track follow-ups, deal stages, call activity, and conversion progress
  • Meet or exceed monthly sales targets, KPIs, and response-time SLAs
  • Collaborate with Customer Success, Product, Compliance, and Sales Operations teams
  • Share customer feedback, objections, and insights to improve sales processes
  • Go the extra mile to facilitate future sales and long-term customer relationships

Requirements

  • Bachelor’s degree in Economics, Finance, Business Administration, Accounting, or a related field is preferred
  • 1–3 years of experience in telesales, inside sales, or customer acquisition (fintech experience is a plus)
  • Proven track record of meeting or exceeding sales targets, preferably over the phone
  • Strong phone presence with persuasive communication and negotiation skills
  • Ability to learn financial products quickly and explain them clearly to prospects
  • Comfort using CRM tools, digital sales platforms, and telephone systems
  • Results-driven, target-oriented mindset with strong follow-up discipline
  • Basic understanding of financial or investment products, or strong willingness to learn
  • Familiarity with Nigerian retail investors and common FX-related concerns is an advantage
Benefits
  • Health insurance
  • Paid time off
  • Pension contributions
  • Parental leave
  • Learning opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
telesalesinside salescustomer acquisitionfinancial productsinvestment productsKYCCRM toolssales targetsnegotiation skillsfollow-up discipline
Soft skills
persuasive communicationresults-driventarget-orientedcustomer relationship managementproblem-solvingobjection handlingcollaborationcustomer feedbackprofessionalismadaptability
Certifications
Bachelor’s degree in EconomicsBachelor’s degree in FinanceBachelor’s degree in Business AdministrationBachelor’s degree in Accounting