RISE - Internet Service Provider in the Philippines

ISP Network Engineer

RISE - Internet Service Provider in the Philippines

full-time

Posted on:

Location Type: Hybrid

Location: Cebu City • Philippines

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Tech Stack

AnsibleChefLinuxPuppet

About the role

  • Design and develop documentation for anything not currently documented in your work domain
  • Share your knowledge in areas of expertise or proficiency
  • Assist and liaise with customers to ensure service continuity while providing a great client experience
  • Perform Move/Add/Change (MAC) operations for clients utilizing the network (e.g. provisioning and changing port speeds, etc.)
  • Implementation of network changes, upgrades, updates, optimizations including hardware and software upgrades where required outside of business hours
  • Assist with faults and outage scenarios as required by Incident Controller (IC)
  • Assist in ensuring the high speed of customer activations
  • Maintain a professional manner in dealing with clients while complying with company procedure and policies
  • Monitor and maintain network infrastructure and application services, where required on a shift basis
  • Perform fault diagnosis for infrastructure and application services where appropriate
  • Raise issues with appropriate contracts for faults, outages or other problems or issues according to procedure
  • Assist in developing and improving procedures for network operations and application services
  • Work to improve or retain high network uptimes to support operational goals of 99.99%
  • Liaise with and manage upstream providers or external vendors
  • Take ownership for customer tickets and issues to ensure the company is doing all it can for its customers (incident management)
  • Provide shift reports and ensure NOC is staffed
  • Take part in root cause analyses and issue debriefing (problem management)

Requirements

  • Bachelor's Degree in Computer Science, Engineering or related area
  • 2 + years' of experience with network administration or general IT
  • Solid understanding of IP networking fundamentals (do you know a MAC from an ARP?)
  • Strong oral and written English communication skills
  • A huge drive to learn and grow as an engineer
  • Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)
  • Experience managing Linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios
  • Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible
  • Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6
  • Experience working with a large, operational IP network
  • Experience working in a customer support team or environment
Benefits
  • HMO for you and your family
  • Flex time is offered for some roles
  • Team activities, such as monthly get-togethers to celebrate our wins
  • Sponsor work-related training and conferences

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network administrationIP networking fundamentalsLinux applicationsserver configuration managementGPONMPLSSTPL2VPNL3VPNBGP
Soft skills
communication skillscustomer serviceproblem managementincident managementteam collaborationprofessionalismownershipdrive to learnknowledge sharingfault diagnosis
Certifications
Bachelor's DegreeJNCIAJNCISCCNACCNP