RISE - Internet Service Provider in the Philippines

Service Delivery Manager

RISE - Internet Service Provider in the Philippines

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Responsible for the overall daily management of assigned teams, projects and/or ongoing work
  • Oversee surveys, installs, trunk build and other implementations and take action to ensure milestones are on time
  • Provide planning input and resource input in the form of accurate time estimates
  • Liaise with implementation and other teams to ensure accuracy in planning
  • Maintain the master project plan and ensure all items are up to date
  • Delegate and integrate updates to the project timeline
  • Oversee work to ensure hurdles are managed and escalated where appropriate
  • Identify any potential issues ahead of time
  • Clear any issues that come up
  • Where required, escalate issues as soon as they are known
  • Anticipate issues and proactively mitigate
  • Identify possible project blockers that could delay the implementation before committing to a completion date
  • Ensure changes on Project Plans and Implement immediately without a delay. Ensure all dependencies are carried out take care off.
  • Maintain allocations, reporting and timeline by maintaining the master schedule
  • Able to effectively manage timelines, external agencies, and report issues when the need arises
  • Use and update project management tools to keep everyone posted regarding project status
  • Identify areas for process improvement and solutions to implement
  • Monitors their work and provide updates to management Proficient in understanding customer requirements in terms of timelines, manpower scheduling, permits
  • Ensure proper handling, documentation and safety of inventory items is carried out
  • Check/review documentation uploaded/created by other Team Members and correct them when needed
  • Create weekly, monthly, and quarterly reports or project updates to direct reporting line
  • Ensure that the surveys, installs follows the company's safety and standards and that commissioning is done with proper testing and within acceptable guidelines
  • Ensure that SO Supervisors/Store Officer coordinates and monitor the movement and inventory based on Inventory list and delegate the ordering of additional supplies when needed
  • Review BOMs, BOQs, Survey Checklists, Tool Checklist when necessary
  • Other duties as assigned

Requirements

  • Can use AutoCAD, SketchUp, MS Visio when needed
  • Able to think critically in high-pressure situations
  • Technical knowledge relating to Fiber-based Telecommunications Networks
  • Proven leadership / mentoring capabilities
  • Can be trusted to complete work without supervision and take responsibility for work items
  • Can guide, mentor, train and teach internal and external teams on quality, standards and techniques for fiber optic and network equipment installation
  • Can make sound decisions and can back it up with logical reasoning
  • Can conduct Performance Evaluation with sub contractors and subordinates
  • Preferably proficient in project management systems and inventory management systems
  • Amenable for travel to Cebu, especially during the training period